Learning and Development Coordinator

at  The City of Guelph

Why Guelph:
When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

QUALIFICATIONS AND REQUIREMENTS

• Completion of post-secondary education in Human Resources, Adult Education or a related field.
• Experience coordinating and implementing learning and development activities.
• Understanding of general human resource procedures and practices including but not limited to: HRIS administration, handling of confidential or sensitive information and employee records.
• Excellent communications skills with the ability to effectively communicate and work collaboratively with a wide range of individuals including employees, agencies, external contacts and the public.
• Excellent interpersonal, collaborative and customer service skills and ability to respect and maintain a high level of confidentiality.
• A self-starter with good problem-solving skills.
• Organizational skills with the ability to manage multiple tasks in a demanding environment.
• Ability to maintain accuracy and work quality standards.
• Records and data management skills.
• Ability to work effectively in a team environment.
• Advanced computer skills with Microsoft Office (Word, Excel, PowerPoint & Outlook).
• Knowledge of the Occupational Health & Safety Act and employment related legislation.
• Experience developing e-learning modules using Adobe Captivate as well as experience implementing a Learning Management System (LMS) is an asset.
• Candidates with an equivalent combination of education and experience may be considered.

• Monitor, review, build learning modules and implement all legislative requirements regarding mandatory compliance-based training, including health and safety training and other legislatively required employee courses.
• Design, develop and deliver organization-wide training programs including corporate e-learning modules, instructor-led courses and supplementary resources in partnership with internal subject matter experts.
• Manage the City’s corporate training record system, perform needs analysis to identify required training by job type for every position in the organization, manage organization-wide gap reporting and compliance monitoring; design and implement the annual Corporate Policy Review training process, working in collaboration with training stakeholders and health & safety specialists.
• Prepare and present monthly gap reporting on legislative and corporate compliance training.
• Administer the City’s continuing education program including receiving applications, approving as outlined in the policy, auditing program to ensure course completion records are received, and monitor continuing education budget spending.
• Coordinate classroom and online training courses including booking of training rooms, vendors and maintaining training calendars.
• Responsible for registration, tracking and gap reporting on compliance training
• Liaise with the organization as needed, such as conducting training needs analysis for new positions, reporting on compliance training, and making training related recommendations to address skills gaps including licensing programs, leadership development programs, inclusion and equity programs.
• Coordination, implementation and administrative support for a Learning Management System, Infonet training registration system, JDE course code naming convention
• Maintain training records including data entry and reporting, maintain mass training record upload system and training course naming convention protocol to ensure appropriate tracking and training expiration monitoring.
• Schedule and support new hire orientations and onboarding processes, ensure onboarding materials are up-to-date and accurate, and coordinate onboarding process for full-time and seasonal staff.
• Work with corporate subject matter experts to design monthly corporate “Learn and Grow” training and development opportunities using a variety of learning methods.
• Administer the Human Resources intranet webpages; perform basic content maintenance and updates as required.
• Partner with local post secondary institutions to find synergies for learning and development opportunities for City staff including apprenticeships, leader development programs.
• Maintain high quality standards in the delivery of internal Human Resources services.
• Assist Human Resources divisions with special projects or events as assigned.
• Actively participate in process review, process improvement and process documentation.
• Develop standard operating procedures for corporate training systems.
• Perform miscellaneous job-related duties as assigned.