Learning & Change Consultant

at  McMillan Shakespeare Group

Learning & Change Consultant
We are looking for an experienced Learning & Change Consultant who will play a key role within our Direct to Market (D2M) Program team, as well as supporting the Oly (Direct to Consumer) Sales and Operations teams in uplifting the training approach for new starters. The role will be responsible for all onboarding activities for new starters in Oly Sales and Operations, and will work in collaboration with the Learning & Development team where required. This role is hybrid with 2 days a week in the Melbourne office (Thursday and Friday).
This is an opportunity for the right candidate to be at the heart of a strategic transformation and growth of MMS’ new digitally-led Novated Leasing brand, Oly. Experience in or knowledge of sales and operational environments will be highly regarded.
The successful candidate will have 5+ years’ experience in a complex environment conducting training needs analysis, learning program design, instructional design and training delivery in a medium to large corporate environment.
The Learning & Change Consultant role requires both an ability to design fit-for-purpose learning programs as well as hands-on activities such as building learning modules, planning and facilitating learning programs. It will deliver learning for process & system changes as part of the D2M program, as well as creating and running a robust onboarding program to ensure new starters in Oly are job-ready.

CAPABILITIES & BEHAVIOURS

• Ability to prioritise and deliver according to schedule
• Collaborative approach with a range of stakeholders
• Pro-active and a growth mindset
• Ability to view processes and technologies through a customer and staff experience lens

KNOWLEDGE & EXPERIENCE

• Knowledge of Sales and Operations ways of working
• Experience with Rise and Articulate
• Excellent written and verbal communication skills
• Extensive stakeholder management experience
• Organised, proactive and an ability to problem solve

• Conducting training needs analysis
• Designing role-based learning programs
• Development of training materials, including eLearns when required
• Planning and coordinating learning programs
• Executing learning programs
• Collaborating with key stakeholders across the Oly business, D2M Program and Learning and Development
• Management of onboarding activities for new starters across Oly Sales and Ops, including liaising with IT, HR and other support functions
• Continuous improvement to ensure learning program for new starters creates readiness across systems, processes and behaviours