Learning & Content Coordinator

at  Melbourne City Mission

MCM Group is a leading community support organisation working alongside people to live the life they aspire to, their way, providing a range of support in: Homelessness, Early Years, Disability, Early Childhood Intervention Services, Education, Palliative Care and Mental Health service areas. With over 600 employees and 250 volunteers, our Learning & Professional Development offer is rewarding and varied.

The Learning & Content Coordinator is solely responsible for the operational administration, learning calendar coordination and LMS administration of the L&PD function. The successful candidate will have a high attention to detail, strong organisational skills and be systems and IT savvy. Practically, this role will be progressing a few priorities, so the ability to multitask and self-manage milestones is essential. You can expect to take ownership of the following:

• L&D Operational Administration: As the first point of contact for learning queries, you will promptly respond to inquiries, provide advice, and maintain organised and efficient processes and produce department reporting.
• Learning Program Coordination: Delivery of our annual learning calendar and supporting events. This includes scoping requirements, managing invitations, communications, hosting, evaluations, and collaborating with facilitators to refine content.
• Mandatory Learning Program: Ensure each department’s specific mandatory learning requirements are clearly defined and centrally managed. Additionally, you will configure the LMS with appropriate content, groups and prompts to facilitate completion of these learning activities.
• LMS Key Administrator: As the designated super user for our LMS (GO1), you will partner to maximise system utilisation. Your responsibilities will include ensuring user proficiency, curating content for diverse audiences, system reporting, addressing technical issues, and taking the lead in course development alongside SME’s.