Learning Delivery Associate Director - East Markets

at  Humana

BECOME A PART OF OUR CARING COMMUNITY AND HELP US PUT HEALTH FIRST

The Learning Delivery Associate Director is embedded in the PCO learning team as part of the learning delivery function. The learning delivery function is broadly responsible for the facilitation and support of all learning programs across the PCO.
The Learning Delivery Associate Director has accountability for co-developing the overarching learning strategy with market-based dyad leadership (e.g. Market President, Chief Medical Officer) and PCO Learning team partners. The leader will have end-to-end responsibility for the facilitation and support of all standard and market-specific learning programs for PCO associates.

REQUIREMENTS

• Bachelor’s Degree or any equivalent combination of relevant education, skills, training, and experience.
• Minimum of five years direct people leadership experience.
• Minimum of five years healthcare operations experience
• Clinical workflow and policy procedure development experience
• In-depth experience with strategy & execution improving patient care, population health, and/or clinical operations.
• Experience in a large, highly matrixed company, with proven ability to influence leaders and key stakeholders in such an environment.
• Excellent qualitative and quantitative analytic skills, with the ability to ask the right question to attack the root causes of problems to be addressed.
• Excellent collaboration capabilities and high EQ; integrator, can connect the dots and understand how to optimize system-level processes.
• Proficiency in the Microsoft 365 Suite, including Word, Excel, Teams, Zoom and PowerPoint
• Experience leading presentations and trainings that clearly explain complex ideas and technical subjects to non-technical audiences.

ABOUT US

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

• Forecast and align learning programs with market needs, considering factors such as languages and time zones; manage facilitator allocation, scheduling, and provide cost estimates for annual budget cycles.
• Oversee the coordination and communications of the training schedule and enrollment process for all learning programs; optimize the overall learning experience by maintain oversight of the enrollment, registration, and learner completion processes.
• Ensure that the delivery of learning programs adheres to standards, constantly seeking ways to enhance the learner experience.
• Deliver ad-hoc learning programs based on market-specific needs and feedback.
• Along with the rest of the Learning Delivery team, facilitate the delivery of learning programs, taking a lead role in senior-level programs as-needed.
• Develop proactive partnerships with market-based leadership dyads (e.g. Market President, Chief Medical Officer) providing information and support for all learning needs and strategy.
• Serve as point of intake for learning needs, facilitate recommended decisions, determine prioritization, and mobilize resources.
• Actively collaborate with the Learning Experience and Learning Design teams to localize, operationalize, and implement learning programs; contribute to revisions and continuous improvement of learning programs.
• Support creation and communication of reporting and analytics needs in collaboration with the Learning Experience team.
• Align with Merger and Acquisition and DeNovos key stakeholders to effectively maintain schedules and provide support plans.