Learning & Development Consultant (Mortgages)

at  Mojo Mortgages

Welcome to Mojo Mortgages, where we’re on a mission to become the largest and most disruptive mortgage broker in the UK. We have been on quite a journey, growing our team from 50 to over 230 in the last 2 years. With the support of our RVU/Houseful family of brands, including Uswitch, Money, Confused, and Zoopla, we’re scaling fast and taking the industry by storm. We’re not just growing quickly, we’re growing exponentially. Our revenue has seen a staggering triple digit growth for the last two years, and we’re just getting started.
We’re proud of our high Glassdoor Score, British Bank Awards, and fantastic customer reviews, but we’re always striving to do better. We’re all about pushing the boundaries, doing mortgages differently, and delivering outstanding service that makes a real difference in people’s lives.
We are looking for a Learning & Development Consultant to join our team and support both our existing and newly appointed mortgage & protection experts, this will also overlap into case managers and mortgage administrators.

SKILLS & KPI REVIEWS:

• Collaborate with L&D Lead to review and monitor KPIs.
• Utilise MI to assess sales conversions and address underperformance.
• Support skills matrix reviews and set expectations for improvement.

QUALIFICATIONS & EXPERIENCE:

• CeMAP 1,2 & 3
• A minimum of 2 years’ experience in Learning and Development / Training role within Financial services is required.
• A strong background and extensive knowledge of both Mortgage and Protection products is essential.

SKILLS & BEHAVIOURS:

• Confident and proactive approach to improve customer experience, sales performance and quality metrics.
• Great attention to detail.
• Work independently and manage workloads to achieve set targets.
• You have brilliant communication and listening skills.
• You are a self-motivator who can work at a fast pace.

• Conduct comprehensive training for new and existing mortgage and protection experts, case managers and mortgage administrators.
• Ensure positive onboarding experience and adherence to company values.
• Provide training on internal systems and uniform processes.
• Monitor day-to-day activities and support in maintaining CPD logs.
• Allocate mandatory training company wide within our Access/LMS training platform.
• Maintain FCA registrations, ensuring they are accurate and up to date.