Learning & Development Coordinator

at  Intact

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.

POSITION SUMMARY:

Are you passionate about developing others? If so, this is an opportunity for you to join the National Learning and Development team as a Learning and Development Coordinator.
As a Learning and Development Coordinator, who contributes to providing an exemplary learning experience, you will provide administrative support to the National Learning and Development Team focusing on learning strategy and learning experience design (LXD). We are looking for a candidate that can combine their strong attention to detail, an outstanding work ethic and a positive and enthusiastic attitude to contribute to our team. This is a fitting role for a passionate Learning and Development professional, with an HR educational background.
You will have an opportunity to develop your adult education portfolio by collaborating on various projects related to the design and implementation of innovative learning strategies and processes.
The successful candidate will report to a National Learning and Development Manager and can be based at any Intact office; however, this position may require occasional travel to other offices to provide learning experience support.

QUALIFICATIONS:

• Bachelor’s degree in Human Resources Management or a related discipline or equivalent work experience
• One to three years of relevant experience
• Bilingualism in English and French is required. Need to interact on a regular basis with an English-speaking clientele and colleagues across the country
• Intermediate to advanced knowledge of the Microsoft Office Suite
• Technical aptitude in learning management systems (Workday)
• Excellent time management and analytical skills
• Proficient written and verbal communication skills along with a proven ability to build relationships
• Organized, detail-oriented and a self-starter with a versatile ability to find collaborative solutions
• Strong team player who embraces change and is committed to continuous improvement in adult education
• Ability to multi-task and meet multiple individual and team deadlines in a fast-paced, dynamic work environment with changing priorities
• Discretely upholds confidentiality and manages sensitive situations with tact and urgency
• Proven ability to lead by example in alignment with Intact’s Values

ABOUT THE ROLE

Intact Insurance is Canada’s largest home, auto and business insurance company protecting millions of customers. We believe insurance isn’t about things, it’s about people. Our strength is our ability to get people back on track in a fair, respectful, and easy manner when an unforeseen event occurs.
The valuable people we have working here understand this important job. Employees at Intact Insurance make a difference. We contribute to Intact’s success by developing talent and expertise. Our Learning and Development team makes a difference by helping our colleagues develop and grow in their career journey.

YOUR MAIN RESPONSIBILITIES WILL BE:

• Provide administrative and logistical support to learners, consultants, specialists, and facilitators
• Respond to all learning requests and queries in a reasonable timeframe
• Oversight and timely management of the Intact Learning email inbox including replying to queries and following up for completion
• Update the current learning management system (Contact/Workday) (program/shell creation and management such as updates, closing unused courses, etc.)
• Update, track and confirm attendance including no shows and workshop change requests
• Provide comprehensive technical support and training for HR/learning management system
• Leverage technical software such as Zoom, Microsoft Teams and Contact to run workshops
• Support and collaborate with external vendors and internal business partners across all units (Claims, Data Lab, IT, HR, etc.) to ensure learners have a positive learning experience
• Provide comprehensive on-site and virtual support for workshops as needed (room bookings and set up, catering, supplies, equipment, etc.)
• Key communication liaison for learners, specialists, and consultants before, during and after workshops, projects and initiatives as needed
• Use a proactive, solution-based approach to continuously enhance the learner experience
• Ensure learners have timely access to learning materials (prerequisites, post work, course journals, etc.)
• Review and update learning survey links, calibrate survey data and run related reports
• Facilitate the translation of content and communication as needed
• Provide content curation and design support along with dedicated administrative and coordination support to specialists and consultants for workshops and projects
• Participate in special projects, creating and developing learning materials
• Provide timely, ongoing status updates about unresolved and/or complex queries and issues in team meetings
• Process and monitor training expenses (billing, chargebacks, licenses, accreditations, etc.)
• Maintain education policy and follow up about educational reimbursement queries
• Maintain and update content on the myPath and SharePoint
• Identity and implement efficiencies in coordination and administrative processes
• Review and update the learning calendar and course planner (internal and external offerings)
• Liaise with the national team to enable efficiencies and effective task management
• Remain current on systems applications, corporate human resources policies and procedures, quality service standards and ongoing Human Resources and Learning and Development projects/issues.
• Act as an ambassador for the HR Corporate Services Learning and Development Team while promoting Intact as a Canadian Top Employer
• Perform other related coordination and administrative duties as required

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique