Learning & Development Manager

at  Ethos Veterinary Health

JOB DESCRIPTION

Do you love animals and the people who love them? Are you passionate about joining an organization with a clear and inspired purpose? Make your love of pets into the career of a lifetime.
Reporting to the Director, Human Resources, as our Learning & Enablement Manager, you are an ambassador of NVA Canada, you love making connections, building meaningful relationships and developing employees skills and knowledge. You are multi-faceted with a great mix of problem solving and interpersonal communication skills, which enables you to succeed in a highly collaborative and fast-paced work environment. The ideal candidate will be responsible for designing, implementing, and overseeing various learning and development initiatives, in partnership with our Human Resources, Operations and Mentorship partners to support the growth and skill development of all employees across the NVA community.

What You’ll Do:

• Assessing the organization’s training and development needs through consultation with HR, Operations Leadership and Mentorship partners to develop learning strategies for scalable and sustainable learning solutions.
• Responsible for facilitating learning and development priority setting with Learning and Development committee.
• Designing and implementing comprehensive learning and development programs that align with the company’s strategic objectives. Project Managing learning solutions through design/development and delivery stages and support implementation of all leadership/operational/technical training and performance support initiatives in partnership with key business leaders/partners.
• Develops and implements standardized orientation for NVA Canada.
• Identifies infrastructure necessary to enable responsive learning for Hospital leaders.
• Supports local site-specific training and coaching initiatives in partnership with HR Business Partners and Hospital Leadership.
• Identifying and integrating new learning technologies and methodologies to enhance the learning experience.
• Evaluating and maintaining the effectiveness of training programs and providing recommendations for improvement
• Providing guidance and support to managers on coaching, mentoring, and career development opportunities for their teams
• Collaborating with external vendors and subject matter experts as needed
• Continually updates personal knowledge regarding best practices regarding trends in veterinary community care and adult education methods.
• Supporting and facilitating seminars, workshops and training events to assist with developing employees’ knowledge, skills, and abilities.

What makes someone a good fit?

• Bachelor’s degree in Organizational Development, Education, Human Resources or a related field (Master’s degree preferred)
• 10 years + demonstrated experience in developing, supporting and leading learning and development programs.
• Strong understanding of adult learning principles, instructional design, and training methodologies
• You are curious, you like to roll up your sleeves are a self-starter
• Aligns with and is inspired by NVA Canada’s values; Community, Results Driven, Accountable, Integrity, We Care
• Excellent communication and presentation skills
• Proficiency in learning management systems and e-learning platforms
• Strong project management and organizational skills
• Able to adapt and respond quickly to changing priorities.
• Strong interpersonal and group process facilitation skills; skilled at building relationships with varied levels of management and field operators
• Able to influence action and obtain information effectively and tactfully from and to business partners and subject matter experts.
• Relevant certifications in learning and development are a plus.

• Open to working in a flexible hybrid work environment

  Critical Competencies for Success in the Role:

• Think “how” instead of, “no.” Always look for creative solutions that achieve NVA Canada’s goals and mitigates risk.

• A servant culture leadership approach
• Demonstrated ability to build and maintain strong relationships across diverse populations and stakeholders
• Ability to travel up to 10%
• Ability to work independently, a self-starter with a “roll up your sleeves” approach to work
• Dig, dig and then dig some more: find the root cause of the issue and help the leader resolve it. This may involve some radical candor, transparency and difficult conversations - all for the betterment of the business and our employees.
• Collaborate and leverage all of the capabilities we have on our team to create new learning opportunities, creative initiatives and sustainable programs that empower leaders and employees to make the most of their careers.
• Always focus on the heart of our success - our people. Help leaders create policies that are realistic yet compassionate and encourage desirable outcomes.
• Embrace new ideas and always assume positive intent - we are here to support each other to be the very best we can be.
• Be purpose driven - fully embrace our sites’ missions and seek to truly understand what drives their employees to come to work every day.
• The power to influence - it will be important to think systematically and holistically, considering historical perspectives, relationships capabilities and culture to help formulate your best guidance.
• Agility: ability to work in a dynamic environment and remain effective through ambiguity and change
• Strategy and Problem Solving: ability to grasp the “big picture” and translate it to practical solutions; ability to identify root causes and solve problems holistically
• Credibility and Trust: detail oriented; ability to manage confidential, sensitive information with discretion
• Business Acumen: demonstrate ability to learn organizations and systems quickly; solid understanding of business issues and challenges

What You’ll Do:

• Assessing the organization’s training and development needs through consultation with HR, Operations Leadership and Mentorship partners to develop learning strategies for scalable and sustainable learning solutions.
• Responsible for facilitating learning and development priority setting with Learning and Development committee.
• Designing and implementing comprehensive learning and development programs that align with the company’s strategic objectives. Project Managing learning solutions through design/development and delivery stages and support implementation of all leadership/operational/technical training and performance support initiatives in partnership with key business leaders/partners.
• Develops and implements standardized orientation for NVA Canada.
• Identifies infrastructure necessary to enable responsive learning for Hospital leaders.
• Supports local site-specific training and coaching initiatives in partnership with HR Business Partners and Hospital Leadership.
• Identifying and integrating new learning technologies and methodologies to enhance the learning experience.
• Evaluating and maintaining the effectiveness of training programs and providing recommendations for improvement
• Providing guidance and support to managers on coaching, mentoring, and career development opportunities for their teams
• Collaborating with external vendors and subject matter experts as needed
• Continually updates personal knowledge regarding best practices regarding trends in veterinary community care and adult education methods.
• Supporting and facilitating seminars, workshops and training events to assist with developing employees’ knowledge, skills, and abilities

Critical Competencies for Success in the Role:

• Think “how” instead of, “no.” Always look for creative solutions that achieve NVA Canada’s goals and mitigates risk.
• A servant culture leadership approach
• Demonstrated ability to build and maintain strong relationships across diverse populations and stakeholders
• Ability to travel up to 10%
• Ability to work independently, a self-starter with a “roll up your sleeves” approach to work
• Dig, dig and then dig some more: find the root cause of the issue and help the leader resolve it. This may involve some radical candor, transparency and difficult conversations - all for the betterment of the business and our employees.
• Collaborate and leverage all of the capabilities we have on our team to create new learning opportunities, creative initiatives and sustainable programs that empower leaders and employees to make the most of their careers.
• Always focus on the heart of our success - our people. Help leaders create policies that are realistic yet compassionate and encourage desirable outcomes.
• Embrace new ideas and always assume positive intent - we are here to support each other to be the very best we can be.
• Be purpose driven - fully embrace our sites’ missions and seek to truly understand what drives their employees to come to work every day.
• The power to influence - it will be important to think systematically and holistically, considering historical perspectives, relationships capabilities and culture to help formulate your best guidance.
• Agility: ability to work in a dynamic environment and remain effective through ambiguity and change
• Strategy and Problem Solving: ability to grasp the “big picture” and translate it to practical solutions; ability to identify root causes and solve problems holistically
• Credibility and Trust: detail oriented; ability to manage confidential, sensitive information with discretion
• Business Acumen: demonstrate ability to learn organizations and systems quickly; solid understanding of business issues and challenge