Learning & Development Manager (Markham, ON - Hybrid)

at  Sentrex Distribution Inc

Position Type: Full Time
Department: People and Culture
Work Location: Markham, Ontario
Work Arrangement: Hybrid (1-3 days/week in-office)
Travel Required: No
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

A DAY IN THE LIFE (WHAT YOU WILL DO HERE):

• Working closely with cross-functional SMEs- manage all stages of the learning lifecycle including content design and development, delivery, and improvements.
• Work in collaboration with the People and Culture team to develop both the short-term and long-term Learning & Development strategy.
• Collaborate with People and Culture and departmental people leaders to identify skill gaps and training needs within the organization.
• Design and facilitate learner-centric training materials/courses based on best practices for both in-person and virtual training sessions.
• Create performance metrics, analyze data, and produce reports on the effectiveness of training programs.
• Work closely with the People and Culture team and people leaders to ensure that learning experiences are effective and help learners achieve the desired learning and performance outcomes.
• Contribute to the development of our learning culture by building relationships and elevating our stakeholders.
• Create e-learning modules, manuals, presentations, and other training resources.
• Organize and facilitate team building workshops for departments across the organization as requested.
• Support the People and Culture team with embedding DE&I initiatives into existing learning and development programs and processes.
• Optimize training processes for efficiency.
• Identify opportunities to improve the employee experience, considering areas such as growth opportunities, employee connections to their work, their co-workers, and leaders, and to the vision as a whole.
• Continuously evaluate and iterate on the effectiveness of learning experiences, leveraging data and feedback to drive improvements and ensure alignment with Sentrex’s strategic objectives.
• Maintain cutting-edge focus on current technology, trends and best practices and leverage this information within our L&D programs.
• Partner with HR leadership to strengthen succession planning programs and activities.
• Design and implement a Sentrex mentorship program, Internship program, and other professional development programs that strengthen skills and create future leaders.
• Lead and support organizational people and culture initiatives and programs (i.e. DE&I, leadership development, and employee engagement survey).
• In conjunction with the HR Business partner, providing guidance and support to managers on career development opportunities for their team members.
• Support and facilitate seminars, workshops, and training events to assist with developing employees’ knowledge, skills, and abilities.
• Supervise, support, and oversee the daily direction of a more junior L&D role and play a key mentorship role to other HR team members.
• Set annual and quarterly department objectives, assign responsibilities for KPIs, monitor and report on KPIs to department lead.
• Understands and manages all issues in a manner that is consistent with the Sentrex Mission, Vision, Values and Brand.
• Ensure a continuous improvement culture is established and encouraged.
• Provide additional support with other duties or projects as may be relevant to this role.