Learning Services Expert

at  Novartis

ESSENTIAL REQUIREMENTS:

• Bachelor degree or higher
• Previous experience in cooperating with various stakeholders
• Demonstrated ability to work in cross functional teams in an international environment
• Passion for learning – Learning Agility
• Excellent written and verbal communication skills – English
• Solid organizational skills including attention to details
• Advanced analytical, critical thinking and process improvement skills

ABOUT THE ROLE:

Our Learning and Talent Services team delivers best practice, end-to-end learning technology services and solutions across the learning and talent ecosystem. Our services and solutions are compliant with GxP, OpEx, regulatory and other relevant standards.

KEY RESPONSIBILITIES:

Your responsibilities include, but are not limited to:

• Central Administrator in Novartis Learning and Talent related systems, in compliance with regulatory requirements, Novartis Pharma Quality Manual, and other relevant procedures as applicable.
• Perform and deliver high quality GxP and Non-GxP training activities in Novartis Learning Management System (Cornerstone)
• Ensure compliance to Novartis internal quality standards, relevant regulatory requirements, and service level agreement (SLA)
• Deliver high-quality service using applications like SNow, Internal Training Tools, SharePoint etc.
• Manage learning programs and curricula, understand, and document processes and effectively use Learning Management System and related tools.
• Respond to queries and manage issues relating to the learning programs and Learning Management Systems.