Leasing Assistant (Vancouver Island area)

at  FirstService Residential

SKILLS AND QUALIFICATIONS:

• 1-3 years of experience in real estate, with outside clients, handling confidential information, multiple priorities and stringent deadlines is ideal.
• Completion of post-secondary education or equivalent is a strong asset.
• Knowledge of rental property management is an asset.
• Ability to prioritize work, communicate those priorities and deliver as promised are key qualities to succeed in this role.
• Advanced computer skills are essential (e.g. Microsoft Windows and Office suite), as well, strong communication and customer service skills.
• Excellent written English skills.
• Ability to problem-solve and search for solutions with minimal guidance.

KEY RESPONSIBILITIES:

• Arrange for open houses, making sure units are ready and presentable to prospective tenants
• At the direction of the Property Manager and in conjunction with the Building Manager arrange showings to potential tenants
• Provide excellent customer service when greeting and touring prospective tenants in the unit & building while conducting showings and open houses and encouraging prospective tenants to apply, and if a tenant wants to proceed pass the tenant on to the Lease Admin team.
• Respond professionally and timely to all tenants, prospects, and associates
• Maintain an awareness of the local market and competitor offerings, and providing feedback to the Property Manager
• Provide weekly updates on the unit showings, open houses, and prospective tenants sent to the Leasing Admin team
• Handle telephone and electronic communications with prospective tenants, including face-to-face walk-throughs of the display units
• Work with the broader Investment Properties division on a variety of projects to improve leasing processes.
• Continually evaluate how we do business, and champion continuous improvement ideas to streamline processes, add automation, and reduce manual work.
• This position will require weekend (Saturday & Sunday) and evening work to communicate with prospective tenants and to show available units to prospective tenants.