Legal PA Team Leader (2372)

at  DWF Law LLP

TO BE SUCCESSFUL IN THIS ROLE, YOU MUST HAVE EXPERIENCE WORKING WITHIN A LAW FIRM OR LEGAL BUSINESS AS A PA OR LEGAL SECRETARY.

Effective communication skills, the ability to interact at all levels, and stakeholder management are essential. Highly organized with exceptional administrative skills, you should also be proficient in taking and producing high-quality meeting minutes. Demonstrating attention to detail and a commitment to the accuracy and quality of work produced are crucial attributes.
If you are ready to be an integral part of a prestigious law firm and meet the outlined requirements, we invite you to apply for this exciting position. Join us and make a significant impact on the success of our practice while advancing your career in the legal industry.

About the role:

• Manage the day to day running of the team including the line management and supervision of PAs, DPU operators and Administration Assistants, reporting any issues to the Secretarial & Administration Manager
• Effectively manage resource and capacity across teams and Practice Groups ensuring resource plans are maintained and utilised appropriately
• Manage team performance against service levels
• Manage workload across BigHand ensuring SLAs are achieved
• Manage teams to ensure consistency in delivery from a customer, process and system perspective
• Litigation experience desirable
• Manage individual performance including objective setting and conducting performance reviews and appraisals
• Communicate effectively with team and individuals and attend meetings as required
• Maintain relationships with internal clients to ensure service expectations are met developing relationships with Partners and Fee Earners to act as a conduit for communication and issues
• Act as point of contact for all work coming into the team and ensuring it is scheduled according to the communicated Service Level Agreements
• Liaise with clients across the business to ensure they are provided with the best possible service at all times including resolving work-related queries
• Authorise holidays and monitor sickness absence for the tea