Leisure Executive

at  DESTINATION ASIA SINGAPORE PTE LTD

JOB DESCRIPTION

• Ensure clear oversight on sufficient staffing resources, optimisation of transportation capacity, routing and guide assignments on a day-to-day basis.
• Attend and response to customer issues & disputes
• Work and mitigate on all relevant contractual issues with existing vendors
• Source for new preferential suppliers and rates
• Monitor vendors’ adherence to safety and health guidelines at sites
• Update and maintain a customer feedback/compliment database to support the product and experience development team.
• Schedule tour guiding assignments based on suitability and availability
• Contribute to the creation and implementation of Standard Operating Procedures (SOPs) including the monitoring and adherence to Sustainability and Health & Safety standards for audit purposes.
• Provide assistance in ongoing reviewing of records/information to ensure that work processes are followed.
• Drive innovation and creativity to exploit opportunities for improved operational service delivery.

Work closely with Operation Manager and Head of Leisure to define the operating performance criteria for

• the operations team and delivery of operations objectives and initiatives to support business growth targets and profitability.
• Source and assign a pool of customer focused guides ensuring quality of service, breadth of local knowledge and language ability

Maintain network of contacts, suppliers, tour guides, attractions, restaurants and all auxiliary services that

• attrivutes to the travel industry.
• Issuance of all customer relevant documents pertaining to itinerary and requests.

Reconcile and update all transactions processed accurately in trading system with relevation

• documentations.

In collaboration with the Customer Service Department, support customers journey within destination,

• encouraging a team culture dedicated to delivering high quality services.
• Work closely with all relevant internal departments and and key partners to ensure operational optimisation The onsite support of Destination Asia’s team of Guides & transportations and feeding backs any arising
• issues to Operation Manager and Head of Leisure.
• Update and maintain an overall service standard and quality control of vehicles, guides and tours through
• Generating and updating of Destination Asia related statistical records, ie. Arrival list by Agent and Guide.

REQUIREMENTS

• Experience in the Travel or Tourism Industry, with at least five years in a executive position in customer delivery/customer service within a multicultural/multinational organization.
• Requires a good knowledge of destination’s local landscape
• Detailed destination and product knowledge of country or region.
• In depth knowledge of the functioning of all units within a DMC.
• Good organizational skills, meticulous attention to detail, ability to work under pressure including emergency situations and to prioritize tasks.
• Ability to build and maintain supplier relationships
• Be able to work flexible working hours (including some public holidays and weekends).
• Focused on a high degree of customer care and service.

Please refer the Job description for details