LEVEL 1 AND 2 SUPPORT ENGINEERS - AZURE/M365 - MANAGED SERVICES!

at  Saul Recruitment

• Very reputable and award-winning multi-branch midsize MSP growing from strength to strength! Real Aussie success story!
• Work in an ever-growing, collaborative and highly-skilled team of engineers working on cutting-edge cloud tech!
• Very supportive management style and culture!
• Training, development and career progression!
• Potential to work from home
• $60-85k Base + Super commensurate with skills and experience
• Brisbane!
  Work for this superb award-winning Australian based MSP with a history of providing top quality Managed IT solutions to medium to large scale businesses and a mission to go above and beyond!
  Be part of dynamic businesses that challenges the status quo and sets the benchmark for others to follow.
  This role will suit a positive, flexible and results driven individual who takes ownership of tasks through to completion and enjoys working in a fast paced and ever-changing environment.
  You will be guided and exposed to multiple technologies and work within a team that are open to sharing knowledge, guiding and mentoring. With that said, you need to be committed and willing to push yourself and go above and beyond!

KEY REQUIREMENTS:

• Prior MSP experience - Windows, AD, O365, Azure, Outlook/Exchange, VMWare/HyperV, Citrix, Intune, Backup & DR, Networking, Mac/JAMF (obviously don’t need all - training provided!)
• Any networking experience favourable
• Experience working with ticketing and monitoring tools
• Must be available to go on-site and be “hands & feet” in Bris!
• Tertiary IT qualifications or industry certifications favourable but not essential
• Very strong interpersonal and communication skills - written and verbal
• A friendly, positive and customer-driven attitude
• Effectively multitask and manage competing priorities
• Team player - ready to contribute whatever it takes or play any role on a team to get the job done
• Excellent time management & organisational skills
• Enjoys a fast paced environment and is comfortable with change

• Provide Level 1 and 2 technical support/administration for multiple client environments
• Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams
• Periodic onsite visits to client sites
• Provide continual improvement recommendations
• Maintain accurate records and ensure documentation is up to date