Level 1 ICT Support Engineer

at  Cox

Melbourne
We are currently searching for an ICT Support Engineer to join our Melbourne studio, working with the national team. The ICT Support Engineer will be responsible for providing Level 1 Desktop support for COX users and assist other engineers within the team when required. You will be comfortable working independently as well as part of a team.

EXPERIENCE:

Experience working with computers
Good troubleshooting and problem-solving skills
Excellent communication skills, both written and verbal
Ability to build effective relationships
Strong focus on customer service
Demonstrated ability to work autonomously and collaborate as part of a team
Excellent time management with ability to meet deadlines and manage conflicting priorities
Strong attention to detail
Motivated, punctual and prompt to act on support requests

QUALIFICATIONS:

Tertiary qualification preferred
To apply please forward a covering letter indicating your interest in the position, together with your CV and portfolio to Careers@cox.com.a

ABOUT THE ROLE:

We are currently searching for an ICT Support Engineer to join our Melbourne studio, working with the national team. The ICT Support Engineer will be responsible for providing Level 1 Desktop support for COX users and assist other engineers within the team when required. You will be comfortable working independently as well as part of a team.

RESPONSIBLE FOR:

Helpdesk
First point of contact for all IT related issues for the Melbourne studio
Monitor the Helpdesk (HD) for new or updated requests for the Melbourne studio. HD requests should be picked up instantly and assigned, working through issues with users in a collaborative, timely fashion
Assist other studios by monitoring their service requests and act when appropriate
Software Asset Management
Ensure compliance of deployed and licensed software and remediating where required
Assist in developing and implementing strategies to ensure effective, cost-efficient procurement and usage within the COX Architecture network
Maintain accurate records and documentation throughout the procurement and operational lifecycle.
Service Provider & Contract Management
Maintain contractual records and documentation such as receipts, contract correspondence and customer contact information sheets
Monitor transaction compliance (milestones, deliverables, invoicing etc.)
Oversee vendor Service Level Agreement compliance with suppliers and service providers
Monitor contract close-out, extension or renewal of each agreement
Maintain Vendor Relationships Management
Create, build and maintain open partnerships and relationships with major suppliers and service providers to ensure maximum value to COX Architecture
Mobile Management
Maintain and support suite of mobile devices