Level 2 IT Support Engineer - BMW

at  NSC Global

Overview:
NSC Global is a global IT consulting firm that provides network and support solutions to large corporations, helping them become more agile, cost-effective and effective. We are not a recruitment agency, but the IT company where you would be directly employed!
We are currently looking for a colleague (m/f/d) in 2nd level support to provide IT support on site at a customer location.

Responsibilities:

• Fast and efficient support of users in the area of desktop PCs, products and services, usually during normal operating hours, occasionally in shifts and on standby
• IT Problem Diagnosis and Troubleshooting
• Forwarding of IT tickets that cannot be solved directly
• Independent review of the service status, e.g. the time until a ticket is solved
• Prompt installation and uninstallation of hardware and software with the help of existing installation tools
• Interface between users and service desk as well as external suppliers
• Execution of hardware and software tests with existing test and diagnostic tools as well as subsequent correction or forwarding, as well as documentation
• Documentation of current hardware and software for updating configuration management

Qualifications:

• At least 2 years of experience in professional IT support desirable, or demonstrable private experience and affinity for the IT sector
• Experience in dealing with common operating systems
• Experience in dealing with common applications, e.g. MS Office, Oracle etc.
• Knowledge of ticket systems
• Network knowledge (connection of PCs and other network devices, e.g. printers)
• Certificates such as OEM, CompTIA, MCITP, MOS are an advantage
• Good knowledge of Czech and English
• Driving licence class B

• Fast and efficient support of users in the area of desktop PCs, products and services, usually during normal operating hours, occasionally in shifts and on standby
• IT Problem Diagnosis and Troubleshooting
• Forwarding of IT tickets that cannot be solved directly
• Independent review of the service status, e.g. the time until a ticket is solved
• Prompt installation and uninstallation of hardware and software with the help of existing installation tools
• Interface between users and service desk as well as external suppliers
• Execution of hardware and software tests with existing test and diagnostic tools as well as subsequent correction or forwarding, as well as documentation
• Documentation of current hardware and software for updating configuration managemen