Level 2 Support Analyst
at Davidson Group Services
Hawthorn East, Victoria, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 03 Jun, 2024 | Not Specified | 03 Mar, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ABOUT THE COMPANY
Davidson Technology have partnered with a major Australian retailer who are looking for a Level 2 support analyst for a contract until end of June 2024.
About the Role
- Contract until the end of June 2024.
- Act as a pivotal part of the escalation chain for technical application issues
- Prioritize customer experience by minimizing the impact of technical issues and ensuring seamless resolution.
- Maintain and support systems, resolve complex issues, and understand evolving business needs.
- Collaborate with the Level 2 team to enhance technical capabilities and drive continuous improvement efforts, engaging cross-functional teams for comprehensive issue resolution when necessary.
About You
- Experience in SQL and applications support
- Experience in creating fast and efficient database queries
- Advanced knowledge & experience in PowerShell
- Point-of-sale experience is desirable
- Advanced knowledge in scripting & automating
- Familiarity with standard database management tools and software, such as Microsoft Access, Oracle Database, and phpMyAdmin
The Benefits
- Hybrid working environment with 2 days per week in the office
- Work within a highly supportive and collaborative environment
Please apply by uploading your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Allegra Gregori on allegra.gregori@davidsonwp.com, quoting reference JN -022024-35998. Want to know more about Davidson? Visit us at www.davidsonwp.com
Responsibilities:
- Contract until the end of June 2024.
- Act as a pivotal part of the escalation chain for technical application issues
- Prioritize customer experience by minimizing the impact of technical issues and ensuring seamless resolution.
- Maintain and support systems, resolve complex issues, and understand evolving business needs.
- Collaborate with the Level 2 team to enhance technical capabilities and drive continuous improvement efforts, engaging cross-functional teams for comprehensive issue resolution when necessary
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
IT
Graduate
Proficient
1
Hawthorn East VIC, Australia
