Library Associate

at  Jackson County Library Services

KNOWLEDGE, SKILLS AND ABILITIES

• Customer service techniques to handle a variety of customer interactions.
• Effective oral and written communications.
• Promotional skills to provide customers with information about services, programs, and special events.
• Effective problem-solving skills.
• Interpersonal skills to promote teamwork.
• Knowledge of Microsoft Office Suite.
• Basic to intermediate knowledge of computers, related equipment, Internet and fundamental research, and commonly used office software to perform data entry and to create original documents, save, and open/review/edit existing documents.
• Knowledge of the educational, developmental, and interest levels of the different populations served.
• Knowledge of basic library services including ability to use alpha and/or numeric systems for accurate and fast-paced materials placement.
• Intermediate library circulation policies and procedures (and designated Administrative Rules).
• Library print and electronic resources including commonly used reference sources, library databases, and/or Internet.
• Library’s integrated library system.
• Ability to work both independently and in a team setting.Strong interpersonal skills.

MINIMUM QUALIFICATIONS

• High School Diploma or GED.

DESIRED QUALIFICATIONS

• Two years of library experience.
• Bilingual.

SPECIAL REQUIREMENTS/LICENSES

• Criminal background check required.

• Provides customer service by welcoming and registering patrons, issuing library cards, checking in and out materials, and managing patron accounts.
• Processes all incoming and returned materials in all formats performing inspection, check in, holds/requests fulfillment, status update, branch transfers, or security measures as needed and necessary for expedient delivery of materials.
• Performs daily and/or monthly hold routines to gather, maintain, organize, update, and/or transfer materials for customer holds pickup.
• Accepts and processes fines, fees, or other payments.
• Assists patrons with locating materials using computers or explaining procedures (checking out, logging onto the Internet, making copies, etc.)
• May assist branch manager with library programming and outreach for all ages.
• May plan, prepare, and execute storytime programs.
• May assist and/or plan and implement programs for all ages, including for Spark Space.
• Provides information regarding programs, events, conference rooms, etc.
• Shelves library materials, as needed.
• Addresses or escalates patron conduct or safety issues to appropriate management.
• Participates in needed and/or assigned business-related activities and clerical responsibilities to ensure the library building is open and operational.
• Regular attendance.
• Performs other duties as assigned.