WHAT YOU CAN EXPECT

As a Licensing Officer, you’ll play an important role in supporting the integrity and accountability of Ontario’s bereavement sector. You’ll manage a range of licensing activities for funeral, transfer service, cemetery, crematorium, and alternative disposition businesses, ensuring they meet legislative and regulatory requirements. Drawing on your ability to analyze information, manage complex processes, and navigate regulatory environments, you’ll work closely with applicants, municipalities, and internal teams to keep processes moving efficiently and transparently. Reporting to the Manager, Licensing and Education, your attention to detail, sound judgment, and problem-solving skills will help support consistent oversight and contribute to public confidence in the sector. The ideal candidate will bring strong critical thinking, clear communication, and a commitment to consistent, fair decision-making.

WHAT YOU BRING TO THE ROLE

• Experience interpreting and applying legislation, policies, or procedures in regulatory or compliance environments, particularly in assessing applications or renewals
• Strong analytical skills and attention to detail for reviewing complex documents thoroughly
• Commitment to providing accessible, respectful, and responsive service aligned with customer needs
• Effective communication and diplomacy to engage with individuals and resolve concerns constructively
• Strong organizational skills to manage tasks, meet deadlines, and maintain quality and compliance standards
• Ability to work collaboratively and respectfully within diverse teams
• Sound judgment in decision-making, with the ability to recognize when to escalate issues appropriately
• Proficiency with Microsoft Office tools (Teams, Word, Excel) and comfort using various business technologies and platforms
• Additional assets include familiarity with delegated administrative authorities (DAAs), understanding of the bereavement sector, bilingualism in English and French, and experience supporting regulatory or enforcement functions through administrative roles

The Bereavement Authority of Ontario (BAO) is a government delegated authority and not-for-profit corporation administering provisions of the Funeral, Burial and Cremation Services Act, 2002 (FBCSA). Accountable to the Minister of Public and Business Service Delivery and Procurement and the government, the BAO is responsible for the protection of the public interest. The BAO regulates, ensures compliance with the law, provides resources and services to licensed:

• Funeral establishment operators, directors and preplanners;
• Cemetery, crematorium and alternative disposition operators;
• Transfer service operators; and
• Bereavement sector sales representatives across Ontario