Lifecycle Operations Manager - Contract Management

at  Remote Technology Inc

ABOUT REMOTE

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.
Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

ABOUT REMOTE

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance (learn more about how it works). We’re backed by A+ investors, and our team is world-class, literally and figuratively, as we’re all scattered around the world.
Please check out our public handbook to learn more about our culture. We encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply. You can also check out independent reviews left by other candidates and our employees on Glassdoor. If this job description resonates with you, we want to hear from you!

REQUIREMENTS

• You’ll have a track record of experience in HR Operations across multiple countries, with a deep knowledge of contracts management / labour law in US, Canada and LATAM countries
• Experience of working in a fast-paced, international, scale-up environment
• Hands-on people management experience, with a coaching mindset
• You’re tech savvy and have experience working with a variety of digital tools
• Passionate about accomplishing goals, you’ll be used to working in a service level environment, with an emphasis on continuous improvement and customer satisfaction
• Startup and remote working experience would be a plus.
• Writes and speaks fluent English
• It’s not required to have experience working remotely, but considered a plus
• Safely manage and maintain employee data and confidential information, adhering to established protocols, and ensuring utmost professionalism and discretion in handling and accessing such information

ABOUT THE ROLE

We are looking for a Manager, Contracts Management to own the planning, implementation and service level for lifecycle contracts management team based in the Americas (United States, Canada and Latin American markets).
Reporting to the Senior Manager of Lifecycle Operations Contracts Management, this is an exciting time to join Remote and make a personal impact in the global employment space in our growing Lifecycle Operations team.
As a critical extension of our clients’ HR teams, we navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision. The vision of the Lifecycle team at Remote is not just about maintaining the gold standard in HR practices; it’s about elevating it, integrating cutting-edge technology solutions, and enriching customer experiences in over 80+ countries. On this team, your work directly influences our ability to sustain and extend our compliance coverage, continuously enhance our customer journeys, and significantly increase our operational capacity. You’re not just part of a team; you’re at the forefront of shaping the future of work, ensuring every interaction is fast, intuitive, and profoundly impactful. Dive into a role where your passion for innovation, commitment to excellence, and drive to make a global difference aligns with our mission to empower organizations worldwide to employ anyone, anywhere — compliantly.

KEY RESPONSIBILITIES

• Serve as a subject matter expert and escalation point on all Contract Management related topics
• Identify and provide guidance, coaching, and development opportunities to direct reports to build a high performance team.
• Take full ownership of the recruitment, training, skills enhancement, mentoring, and supervision of the regional team to support their growth and development.
• Collaborate efficiently across multiple domains, including but not limited to Operations, Product, Engineering, Legal and Customer Success, and with Lifecycle team internal stakeholders to effectively execute and enhance existing integrations, processes, workflows, iteration and standard operating procedures (SOPs) in alignment with Remote’s business objectives.
• Improve & optimise Lifecycle Contracts Management team’s processes, existing workflows and tools including identifying opportunities for automation to improve quality, efficiency and drive scale
• Be able to go from “scout to scale” and actually start things up
• Be an internal and external champion of Remote’s values and Lifecycle team’s goals.