Lifestyle Ambassador (Sales Associate)

at  OCBC Bank

Lifestyle Ambassador (Sales Associate) - (240000IH)
Mission
To convert visitors into happy and satisfied OCBC customers (by being helpful, friendly, knowledgeable and well-informed).

Customer Engagement

• Proactively approach customers to create awareness (attract), excitement (engage) and interest (connect) around products / services in the Lifestyle area in our store.
• Creates superior waiting experience for our customers by proactively engaging them in our lifestyle products / services.
• Uncovers customer’s needs through relational customer engagement and cross-sell available lifestyle products / services.
• Event coordination and management, including end-to-end operationalization of events schedule, pre-event set up, attendees verification, ensuring smooth event management for customers and speaker as well as post- event winddown.
• Actively engage customers in credit card application.
• Refers customers to the team of Personal Financial Consultants for Wealth Products.

Service Quality Deliverables

• Be the ambassador of the store by delivering a remarkable service to customers with relational customer engagement and communications.
• Maintains positive image of the store with high standards of premises management which includes visual merchandising at Lifestyle area.
• Able to identify customer’s banking needs and refer to financial consultants for wealth journey conversations.
• Engages Store manager regularly to contribute/share ideas on way to improve service delivery.

Assisted Services for Digital Platforms (SMART ATM / ATM, MB/INB)

• Provide assistance to customers for basic transactions at SMART ATMs, ATMS, MB/INB.
• Extends warm transfer of customer to Service Banker for troubleshooting of MB / INB issues.

Qualifications

• Retail banking sales experience is preferred.
• Prior experience in retail and/or customer service will be advantageous.
• Self-motivated, driven, works well under pressure to meet sales target (credit card application).
• Friendly and approachable disposition, with strong communication skills.
• Confident and comfortable to engage with both small groups as well as with individual customers.
• Takes initiative and is proactive with a positive mindset to prioritize tasks.
• Adaptable and flexible with schedule to fit business needs.
• Able to spend long hours on the feet.
• Working hours include Public Holidays and weekends within a 40-hour work week (4.5 days work week).
• Retail operation hours: 11am – 9pm.

Primary Location: Singapore
Job: Branch Management
Organization: Branch Banking
Schedule: Permanent
Job Posting: 18-Apr-2024, 4:19:32 A

Please refer the Job description for details