Lifestyle Concierge Assistant

at  Harrods Careers

We have the opportunity for a Lifestyle Concierge Assistant to join our amazing Private Shopping Department. At Harrods Private Shopping, we invite you to be a part of a world beyond the ordinary as we strive to be the ultimate luxury and shopping destination. If you have a flair for exceptional customer service and a desire to be part of a prestigious and dynamic environment, we would love to hear from you.
As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.
This is a fixed term contract position until 5/5/2025

ABOUT US

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

ABOUT THE ROLE

The Lifestyle Concierge Assistant will report into the Lifestyle Concierge Executive, responsible for responding to the various requests from our Private Shopping clients. You will assist in driving engagement and retaining Harrods most discerning clients.

As well as this, you will also:

• Assist with the day to day running of the Lifestyle Concierge service.
• Seek out opportunities to optimise the service for our clients, through networking within the industry.
• Help create exceptional experiences within the luxury market and help to source highly sought-after and bespoke services.
• Drive engagement to the wider Private Shopping service.
• Have knowledge of luxury industries such as Yacht and Jet brokerage.
• Build connections within lifestyle industries

To be successful within this role, you will:

• Have exceptional customer service experience and focus.
• Understand Harrods UHNW clients and their lifestyle and needs.
• Excellent organisational skills, including the willingness to multi-task to short deadlines.
• have worked towards high targets and be comfortable with high value transactions.
• Be a great communicator who can build relationships with clients and stakeholders from a variety of backgrounds and profiles.
• Have good IT literacy (Word, Excel, Outlook, PowerPoint)