Linguistic Services Director

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

Reporting to the Assistant Vice-President of Brand and Marketing Services within the Customer Experience Office, the Linguistic Services Director leads a team of over thirty professionals. Linguistic Services supports all of Sun Life Canada’s business sectors and some corporate functions. The incumbent plays a key role in supporting the francization of operations and major projects to achieve the company’s strategies.

• Develop the department’s strategic direction to meet the company’s translation and francization needs.
• Set Linguistic Services objectives to support corporate strategies.
• Plan and manage the department’s service budget effectively. Ensure costs are fairly distributed among the various business units based on the work performed.
• Manage external supplier relations and training. Ensure the quality and conformity of services rendered.
• Keep abreast of and test technological tools to improve work methods as needed.
• Manage and supervise a team of six managers and two revisers.
• Evaluate the performance of direct reports and oversee the entire evaluation process to ensure fairness for all Linguistic Services staff, from performance appraisal to salary planning.
• Manage change and drive continuous improvement in work methods and service delivery. To this end, the incumbent must be an active listener and show empathy toward their staff.
• Provide advice to partners when planning major projects.
• Establish a culture based on clear and inclusive language, with a tone that respects the brand’s guidelines.
• Put in place the resources to carry out special and confidential assignments from senior management. Make any necessary adjustments during assignments to ensure their success.