LIS Business Analyst Support Officer

at  Eastern Health

LIS Business Analyst / Support Officer
Permanent Full Time
Box Hill Hospital
Pathology IT
Eastern Health
Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.
About the role
The primary objective of this position is to provide support for the development, definition, and maintenance of the Laboratory Information System (LIS) utilized by Eastern Health Pathology. This is a multi-faceted role that involves providing assistance through the help desk, as well as engaging in the analysis and definition of business requirements for LIS systems. The successful candidate will be responsible for ensuring that the LIS operates smoothly and efficiently, and that any issues that arise are promptly addressed. Additionally, this position involves working collaboratively with other members of the team to identify opportunities for process improvement and to ensure that the LIS aligns with the overall strategic goals of the organization
About you
In this role, you will play a pivotal part in ensuring the seamless functioning of the Laboratory Information System (LIS) across Eastern Health Pathology. Your key responsibilities include:
User Support: Provide comprehensive business-level support to LIS users through telephone and face-to-face helpdesk services. Contribute to the development of user support procedures and documentation, ensuring the optimal utilization of the system.
Requirements and Process Enhancement: Collaborate with subject matter experts to identify and define requirements, business processes, rules, and workflows for ongoing LIS improvements. Align system functionalities with organizational objectives, actively participating in the enhancement of business processes.
Creation and Implementation of Test Scripts: Develop and implement test scripts in collaboration with SMEs to ensure the accuracy, functionality, and reliability of the LIS. Coordinate testing activities, analyze results, and address any issues to guarantee the effectiveness of system changes.
Knowledge Management and Process Documentation: Collaborate with SMEs to maintain a centralized repository of expertise, promoting knowledge sharing and best practices within the team. Identify opportunities for process improvements and contribute to the documentation and update of LIS-related business procedures.
Configuration and Implementation: Contribute to the configuration, documentation, and implementation of both system and business changes within the LIS. Work closely with IT teams and vendors to ensure thorough testing and timely, effective implementation of changes.
Vendor Liaison: Engage with LIS system suppliers, scientific equipment vendors, and hospital IT support services to facilitate system enhancements and product evolution. Address problems, conduct configuration, testing, and maintenance to guarantee the continuous, smooth operation of the LIS.
Knowledge Management: Collaborate with Subject Matter Experts to maintain a distributed repository of expertise, fostering knowledge sharing and best practices within the team. Identify opportunities for process improvements and contribute to the overall development of LIS knowledge.
User Training: Plan, coordinate, and assist in the delivery of user training for the LIS in collaboration with existing training providers. Develop training materials, conduct training sessions, and assess the effectiveness of training programs.
User Acceptance Testing: Manage and conduct user acceptance testing for proposed LIS enhancements or changes. This includes routine patches and upgrades to ensure the system’s reliability and alignment with user needs.
Project Management: Take charge of managing small projects related to LIS improvements, upgrades, or user training initiatives. Coordinate project activities, communicate with stakeholders, and ensure timely completion within scope and budget.
24/7 Support: Participate in the on-call roster to provide 24/7 support for continuous LIS functionality. Respond to after-hours issues promptly, minimizing downtime to ensure uninterrupted availability for end-users.
Please refer to the attached position description for further details of the role.
Vaccination against infectious disease is a mandatory requirement of this role. An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment .
What we offer
Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here !
Diverse and engaging career opportunities
Friendly & supportive team
Flexible working hours
Salary packaging options
Career progression in our teaching hospitals
Next Steps
If you believe you have the ability to make a difference in this rewarding industry, apply today!

PLEASE NOTE:

All applications must be submitted online via E-Mercury
All appointments are made subject to a satisfactory Fit2Work Check, where preferred candidates will be required to complete a Criminal History Check at the expense of Eastern Health.
You must have Australian work rights to apply for this position.
Recruitment agency applications will not be accepted.
Eastern Health is a child safe organisation, committed to promoting the wellbeing and cultural safety of Aboriginal children, children with disabilities and all children in their diversity.
Eastern Health is committed to creating a diverse and inclusive environment that welcomes and values all people. We recognise that diversity is essential in ensuring Eastern Health provides the best service to its consumers.
Aboriginal and Torres Strait Islander peoples, women, those from the LGBTIQ+ community, people living with disability and those from a culturally and linguistically diverse background, are strongly encouraged to apply. Those seeking support in submitting an application are welcome to contact the hiring manager listed or feel free to contact the Talent Acquisition team .
Values in Action: Respect for all | Safe always | Partnering in care | Learning and improving every day
Please note applications will be screened upon receipt and advertising may close prior to the closing date.
Contact Person
Jimmy LY
Contact Number
(04) 0314 4696
Alternate Contact Person
Tom Nguyen
Alternate Contact Number
(04) 0314 4696
Closing Date
09/04/202

Please refer the Job description for details