Live-In Duty Manager

at  Working In

We require Live-In Duty Managers to join the team.

• This is a permanent role
• Full time, with minimum guaranteed 30 hours per week
• Monday - Friday with weekend jobs available
• Competitive remuneration $28.18-$35.00 per hour depending on experience

ABOUT THE ROLE

You will be based in Auckland, but may also be required to work in Waikato, Bay of Plenty, Wellington, Canterbury, and Otago. This may require the need to travel away from home or relocate.

WHAT YOU WILL DO

Tasks include (but are not limited to):

• Manage the day-to-day operations of the accommodation facility, including guest services, housekeeping, maintenance, and administrative tasks.
• Flexibility to work shifts during normal business hours and sleep overnight at the premises as needed.
• Coordinate and supervise staff to ensure efficient workflow and excellent customer service.
• Handle guest inquiries, requests, and complaints promptly and professionally, striving to resolve issues to the satisfaction of guests.
• Ensure that all rooms and common areas are clean, well-maintained, and properly stocked with amenities.
• Oversee check-in and check-out procedures, including processing payments and managing reservations.
• Monitor occupancy levels and implement strategies to maximize revenue and occupancy rates.
• Conduct regular inspections of the property to identify maintenance needs, safety hazards, and cleanliness standards.
• Maintain accurate records of guest interactions, financial transactions, and inventory levels.
• Assist with training, coaching, and performance evaluations of staff members.
• Adhere to all company policies, procedures, and safety regulations.
• Perform administrative tasks such as scheduling, budgeting, and reporting as required.
• Act as a point of contact for emergency situations and follow established protocols for crisis management.