Liver Early diagnosis Support Worker

at  Liverpool University Hospitals NHS Foundation Trust

Band 4
37.5 Hours per week
Fixed term - 12 months in the first instance
This is an exciting opportunity for a motivated Band 4 Support Worker to be involved as a key member of the Hepatobiliary Team in a new approach to co-ordinating the care and multi-disciplinary management of HPB patients.
You will be skilled in helping to assess and co-ordinate the care of liver patients who are at a heightened risk of developing a liver cancer to help facilitate early cancer diagnosis. This includes providing advice and support to this patient group as well as assisting in the organisation of their care.
You will support data collection and record keeping including patient experience metrics for audit purposes and to facilitate project evaluation.
Applicants should possess excellent literacy, communication, IT and organisational skills and should be prepared to work within a flexible working environment. Previous experience working clinically with patients with cancer or other types of chronic life changing conditions is desirable.
The role will report directly to the Hepatobiliary Clinical Nurse Specialists.
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements, click here
https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

The duties and responsibilities listed below should be undertaken in accordance with the levels of competence as defined in the KSF outline for this post. In addition all staff are expected to act in accordance with the values and behaviours of the Trust
Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
Be the point of contact for all routine enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquiries.
Organising incoming and outgoing mail both paper and electronic.
Maintain an accurate database of patients including systems to track investigations.
Liaise with GPs/community services as appropriate.
Liaise with patients and other consultants’ secretaries.
Specifically assist the CNS’s in coordinating care by tracking patient pathways and providing a point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways,
Using good communication skills, and appropriate tools and procedures, liaising as appropriate with the CNS when non routine and refer complex decisions to the team for assessment and review.
Provide basic telephone advice and refer on or sign-post to other sources of support
Any other appropriate task as allocated by the Clinical Nurse Specialist