LMS and e-Learning Administrator

at  Dutch Bros

It’s fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
Being part of the Dutch Family
You are adaptable, a servant leader, and community-minded. You view yourself as an unfinished product on the constant pursuit of personal and professional development. We rely on our people to uphold our core values of speed, quality, and service to protect our culture and ensure our growth remains limitless!
Dutch Bros mission statement
We are a fun-loving, mind-blowing company that makes a massive difference one cup at a time.
Who we are
Dutch Bros puts people first in everything we do. Joining our team gives you the opportunity to build a compelling future while making a massive difference in the lives of our customers and communities.
We love people and we love OUR people! Here’s what we offer

Here at Dutch Bros, we want our employees to feel valued, and we recognize there’s more to value than a salary. The following benefits and perks were hand-picked to cater to our diverse employee base:

• Medical/Dental/Vision/Short Term Disability/Life insurances
• Paid Sick Days
• 401(k) plan with employer match after one year of employment
• Education Benefit Program
• Vacation/Floating Holidays/Paid Time Off
• Paid Parental Leave
• Flexible Schedule
• Paid Volunteer Days
• Various employee discounts
• Office perks, such as hi-lo desks, snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista

Position Overview
Dutch Bros University (DBU) serves as a critical player in the Learning and Development of our people and Field Operations System. We’re charged with ensuring our people are equipped with the functional and emotional skills needed to make a massive difference every day at HQ, the window, and their communities!
As a LMS and e-Learning Administrator is responsible for managing the organization’s LMS platform, collaborating with stakeholders to understand business needs, overseeing vendor relationships, and ensuring the delivery of effective solutions. This role involves deep technical expertise in LMS platforms, project management skills, and will keep the software and everyone interacting with it functioning in a smooth and user-friendly way.
KRA’s

Maintain a fully functional Learning Management System (LMS) and deliver exceptional customer service to its diverse user base, while fostering collaboration between Dutch Bros and the LMS provider:

• Oversee the enrollment process for learners, instructors, and administrators as required.
• Generate comprehensive reports and system analytics to support decision-making for DBHQ and Field teams.
• Provide assistance to the IT department in managing critical tech suite integrations.
• Deliver outstanding customer service to internal stakeholders, addressing inquiries and concerns promptly and effectively in partnership with IT and other cross functional teams.
• Conduct training sessions for Dutch Bros staff to ensure proficient system usage and assist in course creation, maintenance, and registrations.
• Collaborate with IT to address current system needs and anticipate future requirements, ensuring scalability and adaptability.
• Work closely with LMS representatives and DBHQ teams to gain a comprehensive understanding of the system’s capabilities and limitations.
• Explore and implement add-ons, plugins, and adaptations to meet the specific needs of learners, ensuring effective content management within the LMS.

Responsible for developing and managing long-term course planning and registration strategies in collaboration with Senior Managers and Dutch Bros Leadership, your role is crucial in ensuring alignment with organizational goals and maximizing the effectiveness of learning initiatives:

• Develop and maintain an annual training calendar in coordination with departments, ensuring updates and organization of training resources and materials are accurate, and ensure compliance.
• Implement yearly, quarterly, and monthly curriculum launches based on the strategic plan outlined by the Learning & Development team, ensuring alignment with organizational objectives.
• Remain flexible and adaptable to meet important and urgent needs as they arise, adjusting plans and priorities accordingly.
• Collaborate closely with the Field Training and Learning & Development teams to maintain all course content and promptly resolve any errors in system functionality.
• Organize course content based on current trends and industry best practices, working closely with instructional designers, coordinators, and specialists to identify intentional connections and themes between different pieces of content.
• Regularly review and update long-term course planning and registration strategies in consultation with Senior Managers and Dutch Bros Leadership, ensuring they remain relevant and effective in meeting the evolving needs of the organization.
• Communicate effectively with stakeholders at all levels to gain buy-in and support for course planning and registration strategies, fostering a collaborative and cohesive approach to learning and development within the organization.
• Other duties as assigned

Job Qualifications

• Associate’s degree and 4 years of experience or a Bachelor’s degree in a related field and 2 years of experience
• Proven experience in LMS administration, project management, and user support.
• Technical proficiency in various LMS platforms, integration methods, and learning technology standards.
• Strong communication, collaboration, and problem-solving skills.
• Analytical mindset with the ability to generate insights from LMS data.
• Adaptability, continuous learning orientation, attention to detail, and customer focus are essential.
• Experience with Project Management
• Experience with remote based Customer Service
• Experience working with an LMS system or other student information systems
• Experience working with information technologies and or analytics
• Staying current on industry trends through reading, listening to, and watching educational content.
• Other activities as approved that improve your ability to perform.

Location Requirement:

• This position is located in Phoenix, AZ and is required to be in office 4 days a week

Skills

• LMS: Possess comprehensive knowledge of LMS platforms, including their out-of-the-box features and customization capabilities.
• Project Management: Proficient in managing large cross-functional projects from inception to completion, utilizing project management tools and documentation.
• Technical Documentation: Capable of drafting technical specifications and gaining alignment from engineers, administrators, and business stakeholders.
• Agile/Scrum: Thoroughly acquainted with Agile/Scrum processes, enabling efficient project management and collaboration.
• Stakeholder Management: Skilled in managing project delivery timelines, LMS roadmap, and establishing clear expectations for all stakeholders involved.

Physical Requirements

• Occasionally move or lift office items
• Must be able to work in an office environment
• Must be able to communicate in an effective manner to perform job duties
• Constantly operates a computer and other office productivity machinery, such as calculators, copy machines, computers, and office equipment.

Compensation:

• Develop and maintain an annual training calendar in coordination with departments, ensuring updates and organization of training resources and materials are accurate, and ensure compliance.
• Implement yearly, quarterly, and monthly curriculum launches based on the strategic plan outlined by the Learning & Development team, ensuring alignment with organizational objectives.
• Remain flexible and adaptable to meet important and urgent needs as they arise, adjusting plans and priorities accordingly.
• Collaborate closely with the Field Training and Learning & Development teams to maintain all course content and promptly resolve any errors in system functionality.
• Organize course content based on current trends and industry best practices, working closely with instructional designers, coordinators, and specialists to identify intentional connections and themes between different pieces of content.
• Regularly review and update long-term course planning and registration strategies in consultation with Senior Managers and Dutch Bros Leadership, ensuring they remain relevant and effective in meeting the evolving needs of the organization.
• Communicate effectively with stakeholders at all levels to gain buy-in and support for course planning and registration strategies, fostering a collaborative and cohesive approach to learning and development within the organization.
• Other duties as assigne