Loan Application Support Analyst

at  Jack Henry Associates

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.
Our Banking Operations Implementation team is looking for an individual who loves to travel to serve as a Loan Application Analyst! Our Loan Application Analysts provide conversion services to Jack Henry banking customers that have purchased one of our core systems. This team is responsible for the loan software installation for financial institutions. The services range from implementations to migrations from one system or migrations from an in-house to outsourcing environment. In this position, you will travel across the country and work as a liaison between our bank clients and the software installation team. You will be responsible for all aspects of installing new or enhanced software applications, working with the customer as they prepare for the installation, as well as post-installation training and support. This role is vital to a successful implementation for our banking clients and will help strengthen the JHA and client relationship. This position can be worked remotely from anywhere in the United States but will require 50-60% travel to client locations in the United States.

CULTURE OF COMMITMENT

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

EQUAL EMPLOYMENT OPPORTUNITY

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job descriptions may be requested through the interview process at any time

• Implementation, design, and training of the Loan Application.
• Consulting with banking client to design parameter set, assisting bank with validation of data conversion, training on Loan applications.
• Communicate with other application analysts and programmers to analyze and audit transactions flowing through the core systems.
• The successful candidate will travel with a conversion team to the customer site for software setup, training, conversion, and implementations.
• Analyzes the customer’s existing products/processes and consults with the customer to map the existing system to the JHA product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set-up for customers (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software.
• Provides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote.
• Communicate the customer’s needs/expectations with programmers, other team members, and team leaders.
• Maintains effective communication with customers throughout the entire project/case.
• Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
• Prepares training materials and documentation for customers and internal users.
• May perform other job duties as assigned.