Loan Operations Clerk I

at  COMMUNITY TRUST BANK INC

SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE

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• Position normally requires a high school diploma or GED plus such practical knowledge and skills as would be learned on the job.

• Over six months and up to two years of experience.
• Excellent PC skills with knowledge of Word and EXCEL Software.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Excellent telephone skills.
• Ability to use necessary office equipment.
• Basic knowledge of loan operations and understanding of interrelationship between various software applications.
• Detail oriented
• Demonstrated ability to carry out prescribed assignments on a day-to-day basis. Work is reviewed and approved by supervisor.

• Performs a variety of clerical duties related to the establishment and maintenance of loan files and documentation.
• Prepares, or obtains, additional loan documentation as directed.
• Performs any combination of the following routine clerical duties depending on area assigned: data entry and transmission; files and/or alphabetizes items; on line inquiries; process on line payments and payoffs not processed through proof; file maintenance; document and check preparation for recordation; preparation and mailing of loan releases; disburse loan payments and provide escrow analysis; UCC re-filing and establishing necessary ticklers/letters; customer and loan officer information requests and faxing of information including research on subpoenas.
• May perform or be cross trained to assist in collateral control, loan servicing, and other areas of department including preparation of government and insurance company reports.
• May perform or be cross trained to handle customer service taking necessary actions for problem resolution.
• Ensures all actions performed are in compliance with government regulations and organizational policies and procedures.
• Perform other duties within the department as assigned.