Loan Servicing Analyst

at  JPMorgan Chase Co

JOB DESCRIPTION

Commercial Banking services several lines of businesses within JPMorgan Chase, including Business Banking, Middle Market Banking, Wealth Management and Equipment Finance. The group consists of approximately 2,000 employees and is responsible for over $500 billion in loans outstanding.
As a Loan Servicing Analyst in Commercial Banking Middle Office, your responsibilities would include:

JOB SUMMARY:

• Handle inbound calls from internal clients
• Provide high quality, professional service with emphasis on one call resolution.
• Analyze and interpret transactions, statements, and loan documents in order to provide resolution to our clients.
• Maintain a high level of knowledge of our products, services and be able to clearly and accurately explain all aspects of them.
• Ability to work in fast paced constantly evolving environment.
• Ability to multitask with varies duties and ensure timely delivery of task
• Provide Client Service Support on payment and draw request, processing information and instructions received via email with clear and concise responses
• Thoroughly research accounts, documentation and complete servicing forms needed to fulfill client requests; including completing and following up cases or tickets to obtain in-depth information and research required from appropriate downstream departments
• Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude.
• Assist the team lead / manager in resolving complex process queries, escalations, client complaints and operational challenges.
• Function as the main subject matter expert by doing second tier checks & audits such as, but not limited to, Quality Control and Approvals, New Hire Training, and refresher sessions in the team.
• Support operational projects and drive continuous improvement efforts with the team including data analysis and day to day performance reporting.
• Identify issues/risks in the process and effectively support the leadership team in providing controls around them.
• Perform additional duties as assigned by the leadership team

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS:

• Ability to work flexibly between 8:00 AM to 7:00 PM and adapt to business need
• At least 2 – 3 years Contact Center or Loan Servicing experience
• Must have strong written and verbal skills
• Proficient in Microsoft Office suite
• Ability to work independently and as part of a team
• Strong time management and prioritization skills
• Strong analytical and problem solving skills
• Ability to use multiple applications, browsers, and instant messenger simultaneously
• Ability to adapt to changes when transitioning or given a new task / work
• Ability to handle and analyze KPIs and other team metrics
• Ability to create / re-create excel and other type of reporting for self, teams and stakeholder

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Please refer the Job description for details