Lobby Ambassador (Emiratisation)|Hilton Dubai Palm

at  Hilton

Lobby Ambassador (Emiratisation)|Hilton Dubai Palm
At Hilton Dubai Palm Jumeirah, a Lobby Ambassador will greet guests in the Lobby and provide variety of assistance to guests during their stays.

At Hilton Dubai Palm Jumeirah, as Lobby Ambassador, you will perform the following tasks to the highest standards:

• Meet, greet and direct Guests who enter the lobby area
• Entertain questions from guests and respond with appropriate and accurate information on topics such as outlet hours, local attractions, directions to events, etc.
• Runs errands such as ticket pick-up laundry pick-up and delivery, etc for guests
• Retrieves messages for guests. Retrieves mail, small packages and facsimiles for guests as requested
• Maintains appearance of hotel lobby, removes trash, organizes furniture, etc
• Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
• Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents

At Hilton Dubai Palm Jumeirah a Guest Relations Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of different work situation