Lobby Concierge Agent, AP Global Security

at  Gap Inc

ABOUT GAP INC.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.
This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.

ABOUT THE ROLE

Step into a role that defines the essence of premier hospitality and memorable encounters, embodying the pinnacle of service excellence. As a Lobby Concierge Agent at Gap Inc. Headquarters in San Francisco, you represent our unwavering dedication to offering a service that is not only warm and welcoming but also professional and polished. In this crucial position, you lay the groundwork for an exceptional visit for every guest, employee, VIP, and vendor who enters our premises, reflecting the sophistication and personalized attention synonymous with our world-renowned brands. In this role, you will be the ambassador to our organization.
This role is about more than just greeting guests; it’s about engaging with each individual in a manner that is thoughtful, attentive, and tailored to their needs, ensuring a memorable and positive reflection of the Gap Inc. brands. With a focus on what might be termed “intuitive hospitality,” you will anticipate the needs and exceed the expectations of our guests, making each interaction a testament to our dedication to excellence. As the first point of contact and the face of our brands, your influence is crucial in crafting an atmosphere that is inviting, vibrant, and indicative of a premium guest experience.

WHAT YOU’LL DO

• Be Customer Curious: By centering every interaction, decision, and idea around the customer with empathy, you anticipate their needs and exceed expectations, ensuring a memorable and positive experience that makes each guest feel understood, valued, and eager to engage with our brands.
• Own it. Do it. Done.: Embodying responsibility and empowerment, you take charge in coordinating VIP visits or managing visitor access, ensuring accountability for your tasks while fostering team spirit to achieve excellence in every aspect of our guest experience.
• Try Fast. Learn Fast. Think Big: With a speed, conviction, and visionary mindset, you tackle challenges, envisioning expansive possibilities to enhance our hospitality, crucial to fostering an inviting and innovative atmosphere reflective of Gap Inc.’s excellence.
• Guest Reception & Experience: As the first point of contact, you will warmly and professionally greet all visitors, engaging with them to understand their needs and offering personalized assistance and information to enhance their visit.
• Visitor Management & Security Coordination: Manage visitor access and the visitor management system to ensure a smooth and secure entry process, while collaborating with security personnel to uphold safety protocols and promptly respond to any security concerns.
• Information & Assistance: Offer guidance on local attractions, transportation options, and company services, while resolving guest inquiries and issues with a focus on ensuring satisfaction and a positive experience.
• VIP Coordination & Event Support: Assist with the scheduling and coordination of VIP visits, including special arrangements, and support event planning within the headquarters to contribute to the successful execution of corporate events and meetings.
• Facilities Knowledge & Lobby Maintenance: Maintain an in-depth knowledge of the building’s facilities, services, and upcoming events to effectively assist guests, while overseeing the lobby area to ensure it remains clean, organized, and welcoming.
• Local Expertise & Recommendations: Stay informed about local events, attractions, and activities to offer knowledgeable recommendations and act as a concierge by assisting guests with reservations and planning for local experiences when requested.
• Emergency Preparedness & Response: Participate in the development and implementation of emergency response procedures for the lobby area, and be prepared to act swiftly and efficiently in emergency situations, coordinating with relevant personnel as necessary.
• Communication & Team Collaboration: Maintain constant communication with team members and other departments to ensure a cohesive guest experience, while displaying a high level of professionalism and discretion in all interactions.
• Continuous Improvement & Feedback: Gather feedback from guests to continually improve the guest experience and participate in training and development opportunities to enhance your skills and knowledge in guest services and security protocols.
• Additional Responsibilities as Assigned: Support the broader guest services and administrative teams with additional duties as needed to ensure the smooth operation of headquarters.