Local Product & Innovation Manager RSA

at  Allianz Partners

Allianz Partners is the world leader in travel insurance, roadside assistance and personal services, every day is a new opportunity to make a difference. We are proud of our 17,000 employees spread across 6 continents in 34 countries and speaking 40 languages. For as many different scenarios as there are people, we’re here to help our customers out of difficult situations, throughout the world, around the corner, or even in their home.
By caring about people, Allianz Partners fosters a culture where its employees are empowered to collaborate, push the boundaries and challenge the industry.

PROFIL KEY REQUIREMENTS

• Masters’ degree in business administration, marketing or economics
• Fluent In French - Dutch and English (MUST HAVE because we are dealing with specific countries)
• 5+ years’ experience in Marketing, Sales, Operations or Underwriting, ideally in the financial services industry
• Good understanding of insurance/ assistance products and capabilities
• Strategic mindset and analytical
• Interest in innovation, technology and digitalization
• High level of customer orientation
• Strong communication and presentation skills, able to produce high quality deliverables
• High degree of self-organization, ownership, team spirit and decisiveness as well as project steering
• Autonomous, self-driven & results driven

JOB DETAILS / ROLE PURPOSE

Roadside Assistance (RSA) is a sub-line of business of Assistance providing support and mobility services to customers whose vehicle stranded, as well as other automotive services such as bike insurance, mechanical guarantee, eCall, motor claims management, stolen vehicle tracking, CRM for the automotive industry and other specialty products and innovations (e.g. predictive maintenance, services for electric vehicles).
The Product Management and Innovation team is a global team aiming at growing this line of business further through activating new distribution channels and developing new products and partnerships.
The Local Product & Innovation Manager will report to Head of PM&I Western countries.

KEY RESPONSIBILITIES

As a local Product & Innovation Manager you will be responsible for:

Local Market & Customer research

• Identifying any specific local market trends, local client needs (end customer and distribution partner) and competitive developments for services in your local market (and possibly adjacent markets); assessing local market size and share

Strategic planning

• Implement Road Side Assistance Line of Business localized strategy
• Identifying untapped needs in your local market
• Supporting global project
• Identifying & Sharing best practices from your local market with the line of business management

Product & Strategic planning

• Contributing to the design of global product development & enhancements to ensure all local needs are included
• Leading local implementation of all new/enhanced product by steering and coordinating other involved functions (typically Operations, Networks, IT, Sales, Technical Product, Underwriting/ Pricing)
• Monitoring local customer satisfaction and product utilisation and deducting improvement in customer experience

Go-to-market

• Deploying our value proposition in your local market (and possibly adjacent markets)
• Deploying & adapting central marketing campaigns to activate customer relationship and foster product utilisation.
• Developing new local partnerships in line with global strategy; implementing global partnerships
• Leading local business communication of the line of business across traditional, online and social media using global content and if required, producing local content

Sales enablement

Support and co lead tender phase:

• by creating / adapting value proposition for all local tenders working closely with all stakeholders such as local operations, P-UW, Local sales
• Compelling sales material, sales training & support, lead generation & pre-sales, media & communication

Country coordination

• Coordinate country PMI activities with other product managers to secure consistency on deliveries
• Coordinate all feedback to global (benchmark, reports…)