Local Service Manager

at  Blue Care

We are currently seeking a motivated and experienced Service Manager to lead our Older Persons team located at Chermside.
You will have oversight responsibility, including providing support and leadership to the Older Persons Programs (Elder Abuse Prevention Unit, Senior’s Enquiry Line and Time for Grandparents Programs).
In this role you will ensure high quality services through planning, development, coordination, implementation and evaluation of the Older Persons Programs to both ensure a safe and appropriate camp environment and work within relevant quality and risk framework and guidelines including UnitingCare’s Child Safe Child Friendly framework.
You will be responsible for the supervision and coordination of staff to ensure the delivery of high quality and safe phone-based services for clients, the coordination and management of delegated business support responsibilities and the management of internal and external relationships, including overseeing and participating in community education workshops, reference groups and specialised panels.
Make a meaningful difference with UnitingCare Community
We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.
An integral part of our team as an Local Service Manager you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together.
Let’s make a meaningful difference, together.
Your part in our UnitingCare Community team

In this role you will:

• Lead and coordinate a team to deliver high quality phone support for individual’s/families experiencing elder abuse; taking into consideration assessment of all risk indicators and any strategies to limit risk and ensure safety.
• Be responsible for coordinating and scheduling community awareness activities and network development across the state.
• Supervise and support the development of team members through reflective participatory practices, including supervision and case reviews, performance planning, training and development.
• Be required to collate data and reporting against contractual agreements.
• Have the ability to apply a sound level of professional knowledge in counselling related fields including mental health and wellbeing, suicide, domestic and family violence and grief and loss.
• Have knowledge of trauma response, critical incident debriefing and community development.
• Attend the Time for Grandparents camps and other activities as required

What makes a difference for us?
You will also have demonstrated previous experience in a similar role including team development and support, extensive knowledge and understanding of phone based work and community education, have a well developed understanding of elder abuse and be passionate about making a difference in the lives of vulnerable people. You will have a positive attitude, as well as resilience and the ability to work with people in crisis.
In addition to the above you will ideally hold a Tertiary qualification or equivalent in a field related to community services, a current blue card (or be willing to obtain) and an open Australian driver’s license. You also require a good working knowledge of risk management principles and practices including the ability to identify areas of concern or potential risk, particularly in relation to the safety of staff and clients, with child safety being paramount.
What makes a difference for you?

At UnitingCare we are leaders in crisis response, the protection of vulnerable children, financial resilience and family wellbeing. Our Family and Child Services team work passionately across Queensland to make a meaningful difference in people’s lives.

• Flexible work arrangements to support work-life balance
• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
• Eligible employees will receive 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference

We’d love you to be part of our UnitingCare family
Joining our Family and Child Services team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness
Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children
• implement measures to prevent child abuse and neglect within our services
• appropriately and immediately address child abuse and neglect if it does occur.

Diversity & Inclusion
Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.
Safe workplace
We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety

• Lead and coordinate a team to deliver high quality phone support for individual’s/families experiencing elder abuse; taking into consideration assessment of all risk indicators and any strategies to limit risk and ensure safety.
• Be responsible for coordinating and scheduling community awareness activities and network development across the state.
• Supervise and support the development of team members through reflective participatory practices, including supervision and case reviews, performance planning, training and development.
• Be required to collate data and reporting against contractual agreements.
• Have the ability to apply a sound level of professional knowledge in counselling related fields including mental health and wellbeing, suicide, domestic and family violence and grief and loss.
• Have knowledge of trauma response, critical incident debriefing and community development.
• Attend the Time for Grandparents camps and other activities as require