Location Manager (Customer Service, Operations, Sales and Admin)

at  The Hive

The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage.
Ready to take the next step in your career? Join the Hive’s dynamic team, and become a part of the community.
We are looking for an outgoing, hard-working leader to oversee and manage daily operations.
If you are passionate, energetic, and action-oriented with an entrepreneurial mindset, join us as we expand across Asia.

MEMBER EXPERIENCE AND COMMUNITY

• Drive weekly community initiatives designed to develop connections between members, such as member introductions, events and social media engagement
• Identify and solve member-related issues to help foster a collaborative community
• Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered
• Oversee events to ensure a good balance of different types to ensure a great experience for both Hive members and potential members who come to the space to attend

REQUIREMENTS

• University Degree holder is an advantage
• 2+ years experience in a sales, events, operations or customer service with 1+ year(s) experience in P&L management preferable
• Strong commercial acumen, customer service and sales experience
• Strong verbal and written communication skills
• Exceptional organisational and multitasking skills
• Strong understanding of startups, coworking, hospitality or knowledge in other relevant industries
• Passionate and curious about entrepreneurial communities and startups
• Demonstrate core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around them
• Effectively handle pressure and problem solveKeen eye for detail and ability to take initiative

ABOUT THE ROLE

A Location Manager is the driving force behind exceptional customer service and smooth-running operations within their space. As a leader, you will be in charge of conducting tours to ensure a consistently high occupancy rate and that all financial, administrative and operational duties run without a hitch.

It’s all about the people! Working as a Location Manager means always being in tune with people’s needs and always having a customer-centric mindset. You’re meant for this role if you:

• are a practical, creative, fast-thinker who is comfortable thinking on their feet and aware that others are counting on you!
• are great at multitasking
• a natural-born charmer who is persuasive, logical and is able to think outside the box!
• an efficient communicator who is fearless when it comes to speaking up and making your voice heard – even with your superiors
• are able to translate trends into actionable ways that anticipate customer and market needs
• familiar with the startup ecosystem and up-to-date on daily happenings in your cit