LOG Coordinator

at  The Royal Marsden NHS Foundation Trust

This is an exciting opportunity to join our growing and successful Private Care Division within Europe’s largest cancer centre and to provide the highest standards of support to our patients.
This position provides a vital role in a highly committed, professional team supporting access to treatment for our Embassy-sponsored patients and guaranteeing funding from their sponsors.
The successful candidate will be a versatile, lateral thinker with an eye for detail and excellent customer service skills. They will be an articulate, confident communicator, comfortable in dealing with people at all levels in a polite, empathetic and professional manner. They will be energetic and resilient, able to demonstrate initiative as well as prioritise a busy workload, and go above and beyond to ensure that our patients and their families are well supported and that the risk of debt to The Royal Marsden is minimised.
Put patients first – consider patients’ needs and wishes in all that they do;
Take pride in what they do – strive for highest standards in their own work and challenge colleagues to do the same;
Strive to be the best – in terms of patient care and teamwork;
Act with integrity – maintain the privacy and dignity of patients, work with integrity, be trustworthy and be accountable for own work; and
Respect others – patients, visitors and colleagues. Actively give and receive feedback.
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That’s why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
For further information on this role, please see the attached detailed Job Description and Person Specification.
To demonstrate a professional, courteous, caring attitude offering consultants, patients and their families a high standard of customer service at all times.

To call and inform the patient if the LOG has not been received a day before the appointment/admission

• To process future booking reports on daily basis, at least 48 hours in advance;
• To re-process future booking for the following day every day to check for extra appointments that have been added on and request additional letters;
• To email future bookings list arranged in time order to the International Centre Administrator to inform them of patients’ appointments’ times and locations.
• To check the inpatient list for any emergency admission and request the letters of guarantee.
• To revisit missing LOGs list daily and request submission by Embassy contact by phone/email/fax;
• When missing letters are received to scan on to the EPR system and make notes on to hospital accounting system;
• To attach received missing LOGs to invoices and update missing letters spreadsheet;

Please refer the Job description for details