Logistic Service Specialist

at  Imerys

The Company
The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.
Imerys delivers high-value-added, functional solutions to a great number of sectors, from processing industries to consumer goods. The Group draws on its understanding of applications, technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources, synthetic minerals and formulations. Imerys’ solutions contribute essential properties to customers’ products and their performance, including heat resistance, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and water repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.
If you want to grow your skills and develop your career, find out more at
www.imerys.com
The Position
Logistic Service Specialist
Job Summary

JOB SUMMARY/PURPOSE

• Optimise the delivery lead-time, transport costs and the Quality service focusing on customer satisfaction.
• Confirm availability of goods to the customers, discussing availability and collection data with the Production plant responsible.
• Manage relationships with carriers and forwarders, confirming dates, checking invoices, claims and export documents.

KEY TASKS AND RESPONSIBILITIES

• Confirm sales orders to customers after planning discussion.
• Assure suppliers booking transport through TMS (Transwide), issue Delivery Notes and all related documents.
• Manage the customers urgent deliveries.
• Manage customer complaints in case root cause analysis impacts Supply Chain.
• Keep a closer relation with Customer Service to permit customers to receive all information related to the goods status.
• Send the purchase orders to suppliers, follow up these orders confirmations and also ETAs requested vs ETAs confirmed.
• Control suppliers deliveries conformity, costs generated by non-conformities (quality, delay) and that these costs are re-invoiced.
• Anticipate the delivery delay from suppliers and manage emergencies
• Forward all necessary documents to the logistics service providers
• Send input documents to the accounting department for invoices reconciliation
• Manage supplier complaints
• Ensure delivery and stock data reliability in software.
• Provide loaders short term and midterm information of daily collections.
• Follow up and monitor Supply Chain KPIs related with the function.