Logistics Coordinator

at  Lafarge Canada

Whatever you do, you’ll make a difference at Lafarge Canada. Because we know that your passion and curiosity are the natural resources the world needs. Thanks to our teams’ energy, commitment and ideas, we are reinventing how the world builds to make Canada greener and smarter for all.
Logistics Coordinator
Requisition ID: 5190
Location:Richmond, British Columbia, CA, V6W 1H4
Pay Type: Hourly

EDUCATION AND WORK EXPERIENCE:

• Associate degree/college diploma or greater in an applicable field, including Business, Finance or Engineering is an asset.
• Understanding of the building materials industry, including product knowledge.
• Computer literacy, including Microsoft Office suite of products.

JOB-SPECIFIC SKILLS:

• Strong written and verbal communication skills
• Relationship-building (External customers and internal Lafarge personnel)
• High degree of accuracy and attention to detail
• Problem solving and decision making
• Ability to multitask in a fast-paced environment
• Time and self-management skills, including being self-directed, effective realization of current priorities associated with answering customer calls, scheduling call backs while being able to re-prioritize as requested.
• Strong sense of teamwork

YOUR LAFARGE EXPERIENCE

At Lafarge, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

• Adhere to all Lafarge safety policies and procedures.
• Responsible for the order taking & order fulfillment process for delivery or customer pick up (including assignment of carriers, as applicable).
• Fulfill and exceed customer expectations in compliance with policies, practices and procedures.
• Advocate for customers’ interests. The Logistics Coordinator is responsible for overcoming obstacles and solving problems that may negatively impact Lafarge’s customer service offering.
• Timely response to customer complaints with appropriate follow up, including escalation as required.
• Maintains a high level of quality on all phone and digital conversations and is knowledgeable of services, products and methods of delivery by Lafarge Cement.
• Possess a flexible schedule. This position will require an individual to work different shifts as well as take calls after hours when required.
• Reviewing terminal inventory and including selection of supply.
• Input manual bills of Lading.
• Creates and maintains monthly reports as required.
• Conduct proactive outbound calls to customers
• Coordinate demand for deliveries
• Conducting customer surveys
• Participate in value selling per instructions and as appropriate.
• Provide support to Sales and the Credit team with customer accounts. Understand which accounts require closer monitoring.
• Keep backup information and knowledge for after sales support activities.
• Maintain strong working relationships with stakeholders from Sales, Logistics, and Operations teams as well as external truck partners.
• Customer account reconciliation/cleanup effort when necessary.
• Oversee application of credit card payments and manage historical files of credit card transactions.
• Ensure proper documentation is kept for transactions that will stand up to the scrutiny of auditory requirements.