Logistics Coordinator

at  Thermo Fisher Scientific

JOB DESCRIPTION

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

EDUCATION AND EXPERIENCE:

Bachelor’s degree or equivalent and relevant formal academic / vocational qualification; previous lab or customer service experience that provides the knowledge, skills, and abilities to perform the job comparable to >2 years; or equivalency in education and professional experience, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong attention to details
• Problem resolution and negotiation
• Critical thinking and problem-solving skills
• Practices good documentation
• Adherence to timeliness and deadlines
• Ability to maintain confidentiality (both personal and professional)
• Personal accountability
• Specific knowledge of Global Site Services and Sample Management processes
• Ability to access and use a variety of computer software developed both in-house and off-the-shelf
• Knowledge of PPD’s Preclarus® central lab database and/or lab information management system and supporting quality management system(s)

RESPONSIBILITIES:

This is a modified position within Central Lab Operations, which consists of Global Site Services and Sample Management. This role provides support to leaders of the aforementioned departments in addressing quality issues that may arise, and to succeed in this role one must possesses a working understanding of these department’s primary functions.

ADDITIONAL / SPECIFIC JOB RESPONSIBILITIES:

• Sets up and leads meetings pertaining to quality issues
• Investigate and draft quality events (QE)
• Perform root cause analysis
• Collaborate with Quality Assurance to ensure accuracy of QE(s)
• Oversees / manages the group email box, providing key responses to questions and concerns
• Follows up with necessary staff members to find resolution to identified quality issues
• Work with Global Site Services staff or directly with Central Lab contracted vendors to identify or otherwise verify vendor non-compliance
• Escalates issues to leadership/appropriate departmental leads to ensure satisfaction of internal and external customers
• Familiarize oneself with Global Site Services and Sample Management procedures and procedural updates
• Team with subject matter experts in updating/emending standard operating procedures (SOP)
• Advises subject matter experts / departmental leads of quality concerns that may affect SOPs
• Track / notate status of quality events and SOPs for Global Site Services and Sample Management
• Collaborates with Global Site Services and Sample Management leadership in execution of process improvement implementation
  Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.