Machine Learning Engineer

at  IKEA

A DAY IN YOUR LIFE WITH US

Hej there!
We are looking for a Machine Learning Engineer to help us accelerate our work of using state-of-the-art machine learning models to improve IKEAs customer support experience, both for customer and for coworkers in our support centers.
At IKEA we have the vision to create a better everyday life at home for the many people. We strive to be affordable but in a truly people and planet-positive way. Our digital capabilities play a crucial role in achieving this goal. We believe that you will thrive when you meet great people who are on the same mission at IKEA. People who are not only talented and skilled but also humble, supportive, and absolutely committed to leading home-furnishing retail into the future.
At IKEA, you’re welcome no matter where you come from, what you believe, and what you look like. We don’t even care how you have furnished your home. We’re interested in you simply because you’re you. Our different views, backgrounds, and personalities make us better understand our customers, give us more fun at work and spark more and better ideas. Perhaps your unique take on something could lead to a great idea that creates a better everyday life for the many people.

What you’ll be doing
As a Machine Learning Engineer, you play a pivotal role in the design, development, and operation of digital products. You will be part of the full product development process in digital product teams, from understanding the problem, through designing the solution by quick prototyping, then delivering and running our services in production.
You will be a part of the D&ML Customer Support Domain team, which handles most of the solutions used by our customer support centres globally – including our communication platform, AI-powered chatbot, coworker copilots and coaching tools, knowledge management, case & returns management, self-service solutions. We have a lot of data, and an important part of our work is using this data to improve IKEAs products and services.