Maintenance and Aftercare Manager (SYNC) – NSW

at  Hickory

RESPONSIBILITIESDEFECTS MANAGEMENT:

• Oversee the identification, reporting, and resolution of defects throughout the defects liability period.
• Ensure timely rectification of all defects to the client’s satisfaction.
• Attain and manage Making Good Defects (MGD) certifications.

TECHNICAL AND LOGISTICAL TASKS:

• Arrange and conduct site inspections to identify and document defects.
• Enter jobs into the MGD system and keep all administrative aspects of defect management up to date.
• Manage assignments for supply chain and service engineers to ensure efficient defect resolution.
• Monitor and control operational budgets related to aftercare and defect management.
• Produce and present status reports for internal and client review.
• Conduct internal audits to ensure compliance with quality standards and contractual obligations.

TO BE SUCCESSFUL IN THE ROLE

• Excellent communication and relationship-building skills across various channels.
• Ability to connect with a diverse range of stakeholders, including clients, facilities managers, subcontractors, and suppliers.
• Experience managing defects and aftercare processes in construction projects.
• Proficiency in using defect management systems and other relevant software.
• Strong organizational and time management skills.
• Capability to manage operational budgets and produce detailed status reports.
• Experience conducting internal audits and ensuring compliance with industry standards.
• Ability to work under pressure and use initiative.
• Effective prioritization and delegation of workloads.
• Strong team player with mentoring skills and the ability to foster a collaborative working environment.
• Commitment to company guidelines with a focus on seeking and implementing improvements.
• Proactive mindset with an emphasis on continuous improvement and staff development.
• Proficient IT skills, particularly in Microsoft Office packages.
• Full Australian Driving License.