Maintenance Services Manager

at  Lilium

A career at Lilium is for those who want to do something extraordinary. We take pride in pushing the boundaries of engineering, technology and customer experience.
As part of a team, you will tackle challenges and deliver something that has never been done before. By joining Lilium you will have the opportunity to work with a world-class entrepreneurial team of more than 950 people who are as passionate about changing the world as you are.
You will always act with safety and integrity in mind and embody our core behaviors of efficient and positive collaboration, ownership of time, continuous improvements and, ultimately delivering results.
We thrive on diversity and creating an inclusive culture, with more than 50 nationalities currently working hard to bring our vision of a sustainable world to life.
As part of our team, you will work on all aspects of Maintenance Part 145 Services for Lilium, tackle various challenges, and deliver something that has never been done before. The company is embarking on an entirely new concept, bringing electric air mobility into cities and communities.
You will always act with safety and integrity in mind and embody our core behaviors of efficient and positive collaboration, ownership of time, continuous improvements, and ultimately delivering results.
The Lilium Part 145 Maintenance Organization is critical to enable our vision where anybody can fly anywhere, anytime. You will develop the future organization and define and implement innovative operating procedures and processes and secure the required approvals in conjunction with the relevant authorities for our own organization and support our partners in this approval process.
The position reports to the VP Flight Ops, Services & Support and will work closely with other members of the Commercial team, as well as with the Team of Engineering, Production, and Procurement. You will also interact with external operators and regulators.

The role of the Lilium Maintenance Services Manager is to develop and drive our Maintenance Service strategy, to deliver outstanding customer satisfaction, to establish a network of owned Part 145 capabilities as well as managing an external network of Lilium Authorized Service Centers (LASC) delivering services in the regions, to support our Commercial contracts with flawless maintenance delivery, supporting a cost effective component repair organization, and to assist with achieving our commercial objectives. The role will act as the primary interface between Lilium and the future Operators / Customers of the Lilium Jet regarding their maintenance needs and will be key in securing outstanding maintenance support in all regions where the Lilium Jet is deployed.
You will manage the interaction and the relationship with our customers by establishing and maintaining contact at all levels of the organization. You are focused on operational excellence but also on commercial performance of our services contracts.
This role is furthermore responsible for driving the maintainability aspects pertaining to the design of the Lilium Jet by providing operational insights and by contributing actively to the MSG-3 process. As an internal voice of the customer, you will work with the design teams, Production, and Procurement to drive cost effective solutions.