Maintenance Technical Support Engineer

at  ALSTOM

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 36 300 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.
Customers demand for field services on Trackside signaling products is growing very fast either in Italy and outside. This is unveiling daily opportunities for growing Trackside business.

So we are looking for a field service engineer with that will embrace the following responsibilities:

• Perform on-site preventive maintenance, repair and settings after installation.
• Technical remote support providing technical instruction and assistance to customers.
• Respond to requests for emergency repairs and services to troublesome equipment.
• Support ADM in new prototipation realization and testing phase with PA team
• Plan, prepare and/or instruct external training programs as required, to deliver product knowledge in area of specialization.
• Writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis.
• Maintain strong EHS mindset to assure the executed work reflects the technical requirements within Alstom and Country safety standards.

REQUIREMENTS:

• Technical High School Diploma in Mechatronic (or Mechnical/Electrotechnical areas or equivalent experience in the role at least 5years).
• Drive License.
• Availability to travel in Italy and worldwide (80% of work time).
• MS Office knowledge & Autocad proficiency.
• Strong customer service mindset.
• Very good knowledge of English.
• Strong communication skills.
• Interpersonal skills and ability to work in team.
• Field Service or Operations experience in Signaling is a plus.

Job location:

• Rome

It is required aailability to travel in all field installation Sites in Italy.
An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.
Job Segment: Technical Support, Technolog

• Perform on-site preventive maintenance, repair and settings after installation.
• Technical remote support providing technical instruction and assistance to customers.
• Respond to requests for emergency repairs and services to troublesome equipment.
• Support ADM in new prototipation realization and testing phase with PA team
• Plan, prepare and/or instruct external training programs as required, to deliver product knowledge in area of specialization.
• Writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis.
• Maintain strong EHS mindset to assure the executed work reflects the technical requirements within Alstom and Country safety standards