Malpractice Processor

at  Pearson

ABOUT PEARSON

We are the world’s learning company with more than 18,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve.

PREVIOUS EXPERIENCE AND QUALIFICATIONS

Essentials

• Experience of leading people and processes
• Computer / keyboard experience.
• General office experience.
• Working to set processes/work instructions
• MS Word and MS Excel (both to intermediate level) and MS Outlook
• Educated to GCSE level minimum of English and Mathematics (grade C/4 or above) or equivalent

Desirable

• Communication skills from working with external / internal customers
• Previous experience and knowledge of working within an awarding body

YOUR PRIMARY RESPONSIBILITIES

• Processing of candidate malpractice and late arrival cases
• Reviewing remotely invigilated examinations for potential malpractice and contacting centres to investigate and resolve cases detected
• Researching cases and investigating appropriately
• Creating and sending outcome letters to centres
• Applying the appropriate penalties according to the JCQ guidance
• Contacting centres, examiners, internal teams via telephone, email and video conferencing
• Data input activity from marked scripts
• Managing own workload to ensure effective prioritisation
• Effectively communicate and escalate key issues, or threats to SLA
• Deputise and support for the Investigations Processing Leader
• During peak processing periods lead a team of seasonal staff in line with Pearson’s policy, procedures, and values
• Work in other areas of the business as required

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families, too. We offer:

• A competitive salary
• Hybrid working model
• 25 days annual leave, which increases by 1 day each year up to 30 days (with the option to buy and sell up to 5 days per year on top of this)
• A fantastic pension plan, where Pearson doubles what you contribute.
• Other benefits, including private dental care, private medical insurance, digital GP service, season ticket loan, eye tests, cycle to work scheme, volunteering days, employee wellbeing assistance, discounted retail and leisure products, services from leading companies and much more. See our options here: Pearson Jobs - Benefit