Managed Service Desk Engineer m/f/d

at  Lenovo

KEY COMPETENCIES NEEDED:

3+ years of experience in Client Technical Support roles.
Experience within IT Services and Working with Field Service Providers
Working Knowledge on Windows Operating Systems and MS Products
Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets & phones)
Effective communication skills at all levels - written and verbal
Experience with Microsoft CSP, or any of the following certifications MS-900, AZ-900, SC-900
Business Fluent German and English (additional language, French, Spanish, Italian or Portuguese is a huge advantage
Check out the video, our DACH team created, to give you an insight into the Lenovo culture! We are looking forward to talking to you!
Youtube Video

Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
Identifies the cause of hardware / software faults and provides a solution
Resolve over phone or email or onsite via parts and engineer dispatch
Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution.
Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
Provides input on recurring customer problems and shares that information with other technical team members when relevant.
Monitors own ‘open case’ workload and drives to closure.