Managed Service Engineer

at  Mimecast

Managed Services Engineer
We’re your dream technical team!
What you’ll do
Want to work with customers large and small, from SMEs to large Enterprises, right around the world? Come join us in Johannesburg and work in a post-sales environment, supporting customers, optimizing the Mimecast experience and handling technical challenges quickly and appropriately.
We need to be there for our customers 24/7, so you’ll work to a rota and spend time building long-lasting relationships. Day to day, you’ll analyse events and identify security threats and scams using Mimecast and third party tools; provide customers with regularly scheduled reports; handle cases and take phone calls when needed; help customers out with Mimecast products when they your assistance; and provide support to anyone who needs it – whether that’s customers, partners, resellers or internal staff.

What you’ll bring

• Experience managing customer-facing implementations of 3rd party SaaS and IT services
• Experience with Microsoft, Google Apps or other email platforms
• A good understanding of internet fundamentals, DNS, network routing, firewalls and email delivery
• Experience with Microsoft Exchange and Active Directory or other email platforms
• Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straightforward manner
• Experience of working with globally diverse customers
• Experience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systems
• Knowledge of email authentication techniques as SPF, DKIM and DMARC
• Experience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systems

What We Bring
Joining Mimecast a a MS Engineering means spearheading client relationships, strategically aligning solutions and shaping our team’s success. As you elevate our position in cybersecurity and email management, you’ll thrive in a dynamic environment, receive comprehensive support for professional growth, and contribute to an industry-leading company where your impact truly matters.
We are Mimecasters. And we are alive with purpose.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law

Please refer the Job description for details