Managed Service Quote Operations Associate

at  CDW

Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.
Working within our UK & International Sales Operations Shared Service Centre supporting the sales organisation in the operational execution of sales. You will help enhance our customers overall experience and help develop our customer account base alongside the wider sales operations function. You will inspire co-workers to deliver an exceptional service to our customers and our sales community.
You will working as part of a fast paced team who are diligent in their approach, operate to a high standard and have a right first time mentality. You will be responsible for supporting the full end to end order process, ensuring the transactions are fully managed through our systems.
You will liaise with various levels of stakeholders, including but not limited to internal business units, external vendors, suppliers and customers, ensuring relationships are built, maintained and enhanced.
Suggesting and supporting initiatives that drive improvements to the way we operate, demonstrating a balanced flexibility, curiosity and a passion to engage.

Key Responsibilities:

• Follow the correct process for accurately completing the following activities within our systems:
• Produce accurate and timely client facing quotations within the customer margin policies. Working with Sales and customers to ensure we deliver excellence in everything we do.
• Liaising with Customer Services for returns or replacement devices and query resolution.
• Input orders within agreed SLAs (timely and accuracy).
• Customer purchase order management working with our procurement team.
• Customer back-order Management
• Build a solid relationship with our internal and external customers,
• Executing and delivering internal and external facing documents including reports and contracts, facilitating client contract signatures where necessary
• Knowledge and understanding of our core Vendors and their associated portals
• Identify process enhancements for the business.
• Ensure accuracy of data inputs and resolve issues.

Qualifications, Skills, and Experience

• Proven track record of working in an administrative function within a fast paced international organisation.
• Ability to follow a defined business process but with the curiosity, wanting to understand the Why?
• Strong understanding and experience of the sales process
• Experience in building relationships and engaging with multiple internal business units
• Experience in the use of CRM systems, ERP solutions and reporting tools

Essential Attributes:

• Credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire and ability to “win hearts and minds”. Confident yet humble in their approach.

WHO WE ARE:

CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

• Follow the correct process for accurately completing the following activities within our systems:
• Produce accurate and timely client facing quotations within the customer margin policies. Working with Sales and customers to ensure we deliver excellence in everything we do.
• Liaising with Customer Services for returns or replacement devices and query resolution.
• Input orders within agreed SLAs (timely and accuracy).
• Customer purchase order management working with our procurement team.
• Customer back-order Management
• Build a solid relationship with our internal and external customers,
• Executing and delivering internal and external facing documents including reports and contracts, facilitating client contract signatures where necessary
• Knowledge and understanding of our core Vendors and their associated portals
• Identify process enhancements for the business.
• Ensure accuracy of data inputs and resolve issues