Managed Services Coordinator

at  Vodafone

WHO YOU ARE

• BSc or master’s degree in engineering, computer sciences, or equivalent;
• Project Management or Service Management experience;
• Project Management or ITIL Certification;
• Technical experience on IP Networks, Cloud, or Security;
• Leadership and people agility, create connections with other teams and partners to promote effective collaboration and teamwork;
• Customer focused mentality and build relationships on- and off-project with relevant teams working in the same or different domain areas;
• Portuguese/English language proficiency.

NOT A PERFECT FIT?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

WHO WE ARE

You may have already heard of Vodafone - We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can

• To assign, coordinate, and monitor the progress and flow of VBU Enterprise Solutions Managed Services team, assuring compliance with VBTS best practises and promoting a close cooperation with project management, customers, and external partners, to successfully deliver managed services within expected quality, budget, and SLAs (Service Level Agreements).
• Coordinates the workload, prioritization, and escalation with external partners (who provide Managed Services to Vodafone), to maximise the KPI Projects/Services Closed.
• Defines and negotiates with internal/external suppliers the workflow processes for the end-to-end Managed Services lifecycle on Enterprise Solutions, to assure a smooth rollout with clear roles and responsibilities in advance.
• Incorporates lessons-learned and suggests improvements to the Project Management and Managed Services processes, which increases efficiencies, success rate, or NPS.
• Works closely with other VBTS coordination teams (either internal or external) to achieve the best “end-to-end” outcome from Project Initiation to Project Closure.
• Works closely with VBU teams (e.g., Pre Sales and Product Management) and Customer Operations, to launch and maintain VBU Managed Services portfolio.