Managed Services Project Manager

at  Avanade

Come join us
As a CRM Project Manager, you are responsible for leading people, project, and program management across an entire CRM system lifecycle. From requirements gathering through implementation, you will work closely with both internal Avanade employees and client stakeholders to ensure on-time, high-quality project delivery. You will also be responsible for the identification and implementation of continuous improvement initiatives, processes, and tools supporting enhancements in productivity, efficiency, issue resolution, and cost.
Together we do what matters.

Skills and experiences

• 4+ years working with Microsoft Dynamics 365 CRM projects in a project manager, delivery or technical/functional lead position
• Has implemented end-to-end ERP/CRM solutions (Microsoft or non-Microsoft)
• Experience working from Solution Integrator side
• Experience in managing CRM support/managed services engagements i.e. understanding SLAs, severities, transition from SI to MS, support models etc.
• Experience working with offshore teams to facilitate project work
• Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
• You are likely to possess a Bachelor’s degree in a relevant field from an accredited college or university (Information Technology preferred).

About you

Characteristics that can spell success for this role:

• Consultative, collaborative, relationship builder
• Resilient, adaptable, flexible
• Intellectually curious and passionate about tech
• Client-centric attitude
• Passion for learning and development

What you’ll do

• Manage collaboration with clients and project teams to develop PMO related tools such as project plans, implementation plans, transition plans, etc.
• Establish and support knowledge management repositories
• Support business development activities or thought leadership in support of Talent Community objectives and priorities
• Monitor, reports, and responds to issues and risks associated with the project
• Balance scope, schedule, budget, quality, and risks associated with the project
• Lead development, implementation, and maintenance of detailed project work plan, including appropriate controls, governance structures, and monitoring to ensure on-time, on-budget, and quality outcomes
• Manage Avanade and subcontractor staff assigned to the project
• Lead change management and change enablement processes throughout project duration
• Assist in the sales process, including estimating work effort and expenses using Avanade’s standard tools.
• Engage and partner with appropriate onshore, offshore, and nearshore workforces, including Service Licensing Agreements (SLAs)

Enjoy your career
Some of the best things about working at Avanade
Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
Real-time access to technical and skilled resources globally
Dedicated career advisor to encourage your growth
Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits Employee Benefits at Avanade https://www.avanade.com/en/career/benefits
A great place to work
As you bring your skills and abilities to Avanade, you will get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!
Create a future for our people that focuses on
• Expanding your thinking • Experimenting courageously • Learning and pivoting
Inspire greatness in our people by
• Empowering every voice • Encouraging boldness • Celebrating progress
Accelerate the impact of our people by
• Amazing the client • Prioritizing what matters • Acting as one
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.

Characteristics that can spell success for this role:

• Consultative, collaborative, relationship builder
• Resilient, adaptable, flexible
• Intellectually curious and passionate about tech
• Client-centric attitude
• Passion for learning and developmen

What you’ll do

• Manage collaboration with clients and project teams to develop PMO related tools such as project plans, implementation plans, transition plans, etc.
• Establish and support knowledge management repositories
• Support business development activities or thought leadership in support of Talent Community objectives and priorities
• Monitor, reports, and responds to issues and risks associated with the project
• Balance scope, schedule, budget, quality, and risks associated with the project
• Lead development, implementation, and maintenance of detailed project work plan, including appropriate controls, governance structures, and monitoring to ensure on-time, on-budget, and quality outcomes
• Manage Avanade and subcontractor staff assigned to the project
• Lead change management and change enablement processes throughout project duration
• Assist in the sales process, including estimating work effort and expenses using Avanade’s standard tools.
• Engage and partner with appropriate onshore, offshore, and nearshore workforces, including Service Licensing Agreements (SLAs