Great that you’re thinking about a career with BSI!
Position: Management Executive
Location: Milton Keynes with hybrid working
Contract: Full-time, permanent
In this role, you will be an integral member of our Client Services Centre, assisting with the management and administration aspects of our Associate Auditor community.
You will build credible relationships with both internal and external stakeholders, supporting with a variety of activities including; general enquires, reports, complaints and expenses.

Additional responsibilities include:

• Collaborate with internal departments and external clients to respond, investigate or resolve queries and/or issues.
• Manage internal report review process ensuring that all reviews are planned, recorded and completed in-line with key KPIs.
• Maintain and update databases ensuring accurate records are kept.
• Prepare reports as requested including monthly and annual reports and, maintain monthly dashboards.
• Set up new suppliers on the supplier portal and amend current suppliers when required.
• Assist with the onboarding and induction process of new contractors.
• Monitor and review progress of contractors qualifications ensuring these are up-to-date with regulatory standards.

To be successful in this role, you will have:

• Previous experience in a customer or client facing role
• Excellent communication skills both written and verbal
• The ability to build solid and credible relationships with key stakeholders
• Proven administrative and organisational skills
• The ability to meet deadlines and manage expectations
• Natural problem solving skills
• The ability to work independently and as part of a team
• Excellent attention to detail

Our benefits
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of; 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
Do you believe the world deserves excellence?
We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.
Headquartered in London, BSI is the world’s first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.
Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.

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Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team

Additional responsibilities include:

• Collaborate with internal departments and external clients to respond, investigate or resolve queries and/or issues.
• Manage internal report review process ensuring that all reviews are planned, recorded and completed in-line with key KPIs.
• Maintain and update databases ensuring accurate records are kept.
• Prepare reports as requested including monthly and annual reports and, maintain monthly dashboards.
• Set up new suppliers on the supplier portal and amend current suppliers when required.
• Assist with the onboarding and induction process of new contractors.
• Monitor and review progress of contractors qualifications ensuring these are up-to-date with regulatory standards

To be successful in this role, you will have:

• Previous experience in a customer or client facing role
• Excellent communication skills both written and verbal
• The ability to build solid and credible relationships with key stakeholders
• Proven administrative and organisational skills
• The ability to meet deadlines and manage expectations
• Natural problem solving skills
• The ability to work independently and as part of a team
• Excellent attention to detai