Manager (Administrator I), Printing Services

at  California State University San Bernardino

MINIMUM QUALIFICATIONS: REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree and 2-5 years of professional and supervisory experience

REQUIRED QUALIFICATIONS

• Possess specialized skills as well as an advanced knowledge of reprographics operations, processes and systems.
• Fluency in all applicable PC and Macintosh platforms, their operating systems and applicable software packages.
• Advanced knowledge of the operation, adjustment and routine maintenance of mechanical, digital and computerized equipment and systems.
• Thorough knowledge of desktop publishing and graphic software and the ability to manipulate and translate media, as well as process electronic files using pre-press software. Complete knowledge of campus graphics standards and procedures.
• Advanced communication, problem-solving, and customer service skills including the ability to advise customers on print needs and effectively work with designers to find creative solutions to provide products that satisfy requirements established by the customer and designer.
• Advanced organizational and problem-solving skills to coordinate work production including determining priorities and allocating jobs. Thorough knowledge of workflow including the ability to set job scheduling and meet customer deadlines. Ability to effectively manage priorities in a fast-paced and changing environment.
• Thorough knowledge of lead work direction including assisting in employee selection and hiring, training employees in work procedures, prioritizing and assigning work and organizing work flow, reviewing work and providing input to performance evaluations, and promoting team work. Thorough knowledge of campus human resource practices and payroll procedures.
• Thorough knowledge of department administrative procedures including job estimating, pricing and billing, reprographics budget procedures and related administrative functions. Demonstrated ability to work within reprographics budgetary constraints. May assist in shop business planning and budget development, as well as working on equipment and material purchase and maintenance agreements.

PREFERRED QUALIFICATIONS

• 5 - 7 years printing supervisory experience in the printing industry; experience in offset printing processes, large format digital print, and high-volume digital printing technology
• Strong technical skills
• Working knowledge of current software used in graphics and printing processes
• Ability to develop and influence personnel
• Strong leadership skills
• Ability to solve process and production issues independently
• Excellent written and verbal communication skills and computer knowledge
• Must be quality conscious and customer oriented.

Leadership:

• Ensures that the University’s Printing Service provides a quality printing service to faculty, students and staff at a competitive cost. The incumbent provides vision, conducts necessary planning and establishes operational policies for printing service activities, including interpreting and executing policies that affect staffs. The incumbent works closely university budget and accounting offices to ensure accurate cost recover, chargeback procedures and policies are applied. Manages department personnel, budgets and all phases of printing operations.

Operations Management:

• Manage to provide quality printing services to customers by advising customers on the capabilities and limitations of the Printing Service Department, recommending printing options which meet their needs, establish printing costs that are competitive, coordinating viable completion dates and scheduling printing orders accordingly, checking the quality of printed materials and, resolves customer complaints or referring dissatisfied customers to appropriate administrators for resolution. Ensures staff are aware of campus safety, EHS and HR policies and mandatory training is completed, and Bargaining Agreements are followed.

Personnel Management:

• Develops an efficient and effective printing services team by recruiting and hiring qualified applicants, providing training on University policies and procedures governing printing operations, making appropriate work assignments, supervising work activities, and evaluating employee performance.

Fiscal Management:

• Develops and manages department budget, ensures budgetary and inventory control, purchasing, and regulatory compliance, as well as administrative authority over staffing issues and disciplinary outcomes. General administrative work as it pertains to the printing service operations, equipment and facility.
• Other Duties as assigned